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‎10-04-2016 07:42 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

Battery plugged in but not charging. 

 

Ran a system check and received the following info:

 

Battery Check : Primary - Replace (42)

Failure ID: U4MN7R-67H88N-XD7X1F-C0C403

Product ID: C6N88UA#ABA

 

Primary Battery

 

Please help. Do I just need to replace my battery? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2016 08:35 PM

HP Recommended

Yes, apparently your battery is bad. If you are still in warranty HP will replace it. Start a support request by filling out the form here:

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-TouchSmart-Sleekbook-4-1100/5296620/model/53...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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1 REPLY 1

‎10-04-2016 08:35 PM

HP Recommended

Yes, apparently your battery is bad. If you are still in warranty HP will replace it. Start a support request by filling out the form here:

https://support.hp.com/us-en/contact-hp/product/HP-ENVY-TouchSmart-Sleekbook-4-1100/5296620/model/53...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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