Broken Hinge & Start Up Issues on HP ENVY-17 Laptop

[JrDubbya]

I purchase my Envy laptop back in 2014-February with Windows 8.1 Pro and have had a few issues since.

The first issue is super long reboot times. The duration did shorten by a few minutes when I upgraded to Windows 10 Pro, but it is still completely unusable for about 20 minutes. The CPU stays pegged at 100% and the only thing that seems to be running is System. I have tried disablng all extra programs from running at startup, yet the problem persists. Sometimes I will even have this issue if I dont use the machine for a week. 

I have the I7-4700, 12 GB of RAM, and a 1TB 5400RPM drive. I have thought seriously about upgrading to an SSD with the fasted write times, but havent wanted to spend the money yet. Is there a setting or something that could be causing this issue?

My second, and super frustrating issue, is that last week the hinge next to the power button has decided to seize up and has bulged out of the case, thus breaking the clips between the top and the bottom of the case. For now, I am just leaving the laptop in the open position as there is a lot of carnage going on with that side of the laptop when I try to close it.

Is this a known issue and does HP have a fix for this?

[danny-r · Accepted solution]

@JrDubbya

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[JrDubbya]

Thank you.