CAPSLOCK ALWAYS ON ..CAPSLOCK OFF FOR A WHILE WHEN PRESSED.. THEN AUTOMATICALLY TURN ON

[visal02]

hi,

CAPSLOCK ALWAYS ON ..CAPSLOCK OFF FOR A WHILE WHEN PRESSED.. THEN AUTOMATICALLY TURN ON

[DavidSMP]

Hi @visal02, 

Welcome to HP Forums a great way to get support. It is a terrific place to find answers and tips! Thanks for the post.

I understand that the caps lock light always stays on even after turning it off. I’ll be glad to assist you.

Please perform a hard reset first.

Steps to do it:

• Power down the computer and unplug the charger. Then remove the battery.
• Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
• Replace the battery and reconnect the charger. Try to power on the computer.

I found a great response on HP forums for issues like this. It was authored by Comptronic a certified HP forum expert with several posts to his credit. Please use the link to try and resolve it. It is an accepted solution in the HP forum.

Please try this link:

http://hp.care/2ceYBC0

Also visit this link on HP forums authored by Kalt  another certified HP Forum expert, with several posts to his credit.

Link 2:

http://hp.care/2ceYnur

Hope this resolves the issue without hassles. Let me know how this goes.

Thanks and have a blessed weekend.

[visal02]

HI DAVID,

        THANK YOU FOR RESPONSE,BUT IT DIDNT WORK FOR ME 😞

[DavidSMP]

Hi @visal02,

Thanks a lot for replying.  After doing extensive research I found some  answers in the Microsoft forums. Please check these links out:

Link 1 : http://hp.care/2cI5Gyt

Link 2: http://hp.care/2cI6eUP

I hope this works. Please keep me informed.To simply say thanks, please click the "Thumbs Up" up button to appreciate my efforts. If this helps, please mark this as “Accepted Solution”. If you require further assistance let me know and I will gladly do all I can to help.

Take care now and do have a pleasant week ahead.

[visal02]

Hi David,
Firstly, i really appreciate your effort.. I tried above steps you suggested.. I cud find few changes.. When i tried a clean boot up.. I cud c that capslock is responding normally during boot up. Therefore, i think it is not a hardware problem.

Thank you

[DavidSMP]

Hi @visal02,

I thank you for your response. Due to a long weekend, there has been a delay in my response. I am glad that it has been established that the  unit has no hardware issues.

I request you to update the bios. Please visit this link: http://hp.com/drivers to do it.

You need to type the unit's product# and follow the on-screen instructions. Please do a bios defaults also.  I genuinely hope your computer works great and  stays healthy for a long time.

 Please keep me informed.To simply say thanks, please click the "Thumbs Up" button to appreciate my efforts. If this helps, please mark this as “Accepted Solution”. If you require further assistance let me know and I will gladly do all I can to help.

Please have a great weekend.

[visal02]

hi david,

             thank you for your response. i went through the link and cud find many driver upgrades from the site.i did upgrade on few  but still the problem persist... its like after windows is loaded if i hit capslock button the led light is getting brighter instead of turning off..:(( do i need to re install windows .. currently im using windows 7

many thanks

[DavidSMP]

Hi @visal02,

I thank you very much for your quick response. You have indeed done an amazing job of troubleshooting. Excellent work by visiting the HP support site and installing the drivers. I am really impressed with your troubleshooting skills. It is always a privilege to work with a tech-savvy customer like you.

Let's first isolate the issue to being software or hardware related as we have done numerous steps here. Please perform a hard reset first. Steps to do it:

• Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
• Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.Replace the battery and reconnect the charger.

Then the instant you power on the computer, please keep tapping on the "ESC" key gently several times. It should take you to the startup menu. Here Please tap the F10 key to go to the bios.

On this page press the capslock key and see if it goes off. Press it again and it should come back on. It should toggle on and off. If it does not and remains lit, then there is a hardware issue with the keyboard. Leave it under observation for 15 minutes in the bios to check if the capslock key lights back up on its own.

Please let me know how this goes.Thanks for being a part of the HP community and If you require further assistance let me know and I will gladly do all I can to help. If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution”.

[visal02]

Hi david,
Thank you for the reply. I went on bios screen by pressing esc and f10. The led lights goes on and off when pressed on bios screen(working good). Looking forward for the next step.

Thank you

[visal02]

Hi david,
Capslock went fine till windows desktop screen loaded, but it again fell into same problem.(capslock led getting brighter, instead turning off.