• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-25-2017 06:41 PM

HP Recommended
Product: Hp 17-x051nr
Operating System: Microsoft Windows 10 (32-bit)
I bought my wife a HP 17-xo51nr laptop from office Depot. It's nothing fancy, it will fulfill her needs, they problem is the battery is so small it doesn't last long. I figured no problem, I would find a compatible 6 cell battery to replace it with. I have searched the Internet and can't find a larger battery to use. Can anyone help me out? I still have a week I can take it back but I'd rather not because I have everything moved over and set up. Help?
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-26-2017 11:42 AM - edited ‎01-26-2017 11:44 AM

HP Recommended

Well, thanks for coming. You gave your model number so rather than just telling you to figure it out and call HP Support I am going to go the extra mile and provide you some actual useful information. 

 

Your model has an external, replaceable battery. There are two options, a 3-cell which you were provided from the factory, and a 4-cell, which you could install in place of the 3-cell:

 

(23) Battery 4-cell, 41-Whr, 2.8-Ah Li-ion 807957-001

3-cell, 31-Whr, 2.8-Ah Li-ion 807956-001

 

The 4-cell is available from the HP parts Store online for $45 plus shipping and you can pay by credit card and have them ship it to you:

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=61F44DC9C4364AE397BB8D2975307309&SearchIn=P...

 

The 4-cell has a 41-wh capacity and the 3-cell 31-wh so all things being equal the 4 cell ought to have about a 33% longer runtime. Good luck. Despite the warning in red above, this is a battery and the manual specifically says HP is OK with your upgrading this part of your hardware and it will absolutely not affect your warranty. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-26-2017 11:27 AM

HP Recommended

Hello@Wwdig,

 

Welcome to the HP Forums!

 

I have read your post and understand that you need assistance in finding the right battery upgrade for the PC. I will definitely help you.

 

If the battery on the PC is an internal battery, then you will not be able to find an upgrade.

However, if its ab external battery, then I request you to contact HP Store online using the link below and you should be able to find the right upgrade/accessory.

 

http://store.hp.com/?jumpid=re_r11662_redirect_ETR

 

Hope that answers your question. Let me know for more.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎01-26-2017 11:42 AM - edited ‎01-26-2017 11:44 AM

HP Recommended

Well, thanks for coming. You gave your model number so rather than just telling you to figure it out and call HP Support I am going to go the extra mile and provide you some actual useful information. 

 

Your model has an external, replaceable battery. There are two options, a 3-cell which you were provided from the factory, and a 4-cell, which you could install in place of the 3-cell:

 

(23) Battery 4-cell, 41-Whr, 2.8-Ah Li-ion 807957-001

3-cell, 31-Whr, 2.8-Ah Li-ion 807956-001

 

The 4-cell is available from the HP parts Store online for $45 plus shipping and you can pay by credit card and have them ship it to you:

 

https://parts.hp.com/hpparts/Search_Results.aspx?mscssid=61F44DC9C4364AE397BB8D2975307309&SearchIn=P...

 

The 4-cell has a 41-wh capacity and the 3-cell 31-wh so all things being equal the 4 cell ought to have about a 33% longer runtime. Good luck. Despite the warning in red above, this is a battery and the manual specifically says HP is OK with your upgrading this part of your hardware and it will absolutely not affect your warranty. 

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

Was this reply helpful? Yes No

‎01-26-2017 10:14 PM

HP Recommended
Thank you for your help! The battery is ordered and my wife is happy 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.