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‎11-14-2016 10:07 AM

HP Recommended
Product: HP Pavilion dv7-6c27cl Enterta
Operating System: Microsoft Windows 10 (64-bit)

Hello there. I have this problem for a long time now but i decides to resolve this. After updating from windows 7 to windows 10 , my LG tv cant recognise my pc when i connect them with HDMI. I've seen similar problems to your forums but my english aren't that good and i have difficulties to follow all the solution you reccomend. If it is possible i want a full step by ste[ guide how to fix this please. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2016 09:23 AM

HP Recommended

Hi @chred94,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

 

DavidSMP
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎11-15-2016 10:59 AM

HP Recommended

Hi@chred94,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Need assistance in resolving the HDMI issue. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I found that there aren’t any drivers for Windows 10 OS for your PC model.

For the HDMI to work, you will have to revert back to Windows 8 or 8.1.

Since the drivers are not available, there are no Troubleshooting steps available t fix this issue.

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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‎11-15-2016 01:22 PM

HP Recommended

That was not one of solution i expected ! Im sad that im hearing that for your company ! So models from past 2013 has no right equal to new models ?

Was this reply helpful? Yes No

‎11-16-2016 09:23 AM

HP Recommended

Hi @chred94,

 

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

 

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No
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