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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Until you wrote that in a later reply you had not shared that information with me.
You thought that you had, but you had not.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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You never said what devices you had plugged into the USB type-c port.
That would have been the best way to start out this thread.
What are you plugging into the port and is there no reaction by the operating system?
Plugging in a USB Type-C flash drive or any other device will result in a sound and if the Device Manager is opened, the appearance of a device that wasn't there before.
If you plug in a USB Type-C flash drive and have the Windows Explorer open, there will be the appearance of a disk in the list and a sound.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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If you plugged in a connection to an iPad or iPhone(MacOS) device, it can cause issues with the Windows operating system on your laptop.
Mixing operating systems through USB type-C or thunderbolt is not a good idea.
I bet that it worked before you did that.
You are the second person I have run into on the forum today who has done that.
The other member insisted that it should work, but it does not.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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I suggest refreshing all of the chipset drivers
I will edit this shortly and provide links to the drivers.
Here is the HP driver/software driver download web document.
Open the Driver-Chipset section and start with installation of the Intel Management Engine driver and work your way on down the list to the Intel Dynamic Platform and Thermal Framework driver.
Let us know if there is any positive change in connecting using the USB Type-C USB Type-C power and ThunderboltTM ports to other appropriate devices.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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If the PC is in warranty, you have free repair options.
There does exist the possibility that there is damage to the port controller on the system board or to the traces.
To resolve that, it would require component level repair or replacement of the system board.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
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