HP Envy 15.6" X360 Hinge Issues

[Nic-S]

Hi there,

Unfortunately, just joined the club. The right-hand hinge on my HP Envy 15.6" X360 simply separated and a tiny screw popped out without any warning/rhyme or reason?... as per many others it appears. I was extremely happy with it until this happened and am perplexed that something like this could happen to a quality HP product, especially as I have owned HP Laptops previously, this one was hardly ever used as a tablet or in any travels and just sat on a side table.

As a considerably expensive item it got the due care and attention as do all my tools and equipment, so I am at a loss as to what could have possibly caused this failure, apart from what has already been experienced and identified here and elsewhere as a possible and probable design and manufacturing defect, as when metal studs encased in molded plastic sockets are placed under considerable repeated stress & pressure even for a short time it's a recipe for disaster and doomed to fail.  Which leaves me wondering 'Where to from here?' Laptop is sadly out of warranty, purchased @ XMAS 2022 but hardly used first 12 months due to incompatible software that ran on the earlier Win 95 only machine. Some advice and direction would be greatly appreciated.

[Irwin6]

Hi @Nic-S,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support