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‎08-13-2014 08:24 AM

HP Recommended

I just joined this forum when I did a search on HP Envy hinge problems and found so many comments.  I am also having a problem with my left hinge which is causing separation of my case.  My computer is still on warranty for about another week so I submitted a claim through the HP warranty center which was denied (I think. The message wasn't clear but the header said my case was closed).

 

I take care of my equipment with my prior laptop (much cheaper ACER) lasting about 5 years.  The more expensive HP shouldn't be considered a disposable item within a year.

 

Any help or advise on what else I can do to keep my laptop functional would be greatly appreciated!

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‎08-14-2014 10:20 AM

HP Recommended

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

Great-Deku-Tree
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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4 REPLIES 4

‎08-14-2014 10:20 AM

HP Recommended

I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.

Great-Deku-Tree
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎05-22-2015 11:43 AM

HP Recommended

I am having this issue with my computer. Please advise.

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‎09-03-2015 10:13 AM

HP Recommended

I am having the same exact problem. Left hinge is unstable and case gets separated whenever I open the laptop.

Please let me know what I can do to fix this problem.

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‎02-20-2017 11:43 PM

HP Recommended

Im having the same problem what should I do 

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