HP Envy falling apart!

[mk9000]

I bought a HP envy two years ago and loved it from the moment I got it. Unfortunately one day I opened it up and there was a large crack on the screen. Thankfully this was an acknowledged problem and HP were quick to repair the laptop. Unfortunately the problem not only hasn't been fixed, it's gotten worse. It seems that the hinge on the left has completely separated from the casing and was breaking bits of the laptop every time it was opened or closed, including re-cracking the screen. I literally now cannot close the laptop for fear of causing worse damage, and the fan makes an ominous whirring noise every so often so I try to limit use. Is there any way to fix this or is the laptop essentially written off? 

[kevin-t · Accepted solution]

@mk9000

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[GuitarMan6]

Get rid of it. If you Google "HP ENvy faling apart" you're going to see numerous pages showing that people are having the exact same issue. I'm still waiting to see if anyone from HP will address the issue, but it seems like it's unlikely. From what I've read online from other posts on this forum and elsewhere, it seems like they'll sell you the same bad piece to replace on the laptop yourself (if you're out of warranty). Regardless, my point is this is clear it's a manufacturing defect that should be recalled and brought to the attention of the BBB and other agencies, as they're ignoring the issue. Get rid of it and tell everyone you know to not buy HP again.