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02-24-2017 03:06 AM
two usb ports on left not working.
AMD graphics drivers not working.
Bluetooth not working.
overheats alot.
CPU fan makes a lot of noise.
computer gets lagged and heated up on gaming.
i need help.
Solved! Go to Solution.
Accepted Solutions
02-26-2017 06:13 AM
Hi:
Go to the control panel>programs>let the list populate, uninstall any amd software you see there and restart the PC.
Then go to the device manager, click to expand the display adapter device manager category, right click on the Intel and amd display adapters listed there one at a time, select uninstall, check the uninstall driver box, restart the PC and install the driver I posted.
02-24-2017 07:40 AM - edited 02-24-2017 07:43 AM
Hi:
See if these drivers work.
For the graphics, you must only install the AMD graphics driver which installs the drivers for both the AMD and Intel GPU's.
You must not install the Intel graphics driver, as that is only for the g6 notebook models with just the Intel graphics.
Graphics:
This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.
http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58894.exe
USB:
This package provides the Intel USB 3.0 Host Controller Driver for the supported notebook models and operating systems. The driver enables USB 3.0 devices.
http://ftp.hp.com/pub/softpaq/sp55501-56000/sp55975.exe
You probably need to install the bluetooth driver for the Ralink wlan card your notebook has for the bluetooth to work...
This package contains the driver installation package for the Ralink Bluetooth in supported notebook models that are running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp61501-62000/sp61795.exe
I think the PC is overheating, etc because the graphics driver isn't installed.
02-25-2017 06:53 AM
I have already downloaded two driver softwares from the official website of AMD: which are
1) Catalyst Software Suite v15.7.1
2) Radeon Software Crimson Edition 16.2.1
Beta
So before installing those software i want to know that if these softwares are compatible with my system because i don't want to proceed to any trouble without knowing. Please help.
02-25-2017 08:39 PM
So may i know that the driver pack which you have provided contains both the softwares.
Will i ever get the chance to use the Crimson Edition 16.2.1 Beta.
If i try to install the drivers that i have downloaded from AMD cause any harm to my pc?
02-25-2017 09:16 PM
You're very welcome.
Here is the driver description...
Graphics:
This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.
http://ftp.hp.com/pub/softpaq/sp58501-59000/sp58894.exe
As far as using the Crimson Edition 16.2.1 Beta...You will never be able to use it.
Try it and see what happens...the switchable graphics will no longer function.
It will not cause any harm to your PC by tring the driver. It just will not work correctly, and you will be forced to uninstall it and use the one I posted above.
Sorry, but it is what it is.
You are forever stuck with that old switchable graphics driver.
02-25-2017 11:48 PM
So before installing these new driver should i uninstall the existing drivers and replace with the new ones.
What more to remove before installing the new drivers.
Hows will i come to know what drivers to uninstall.
Tell me the right procedures of installing the new drivers.
PLEASE DO COMMENT.
02-26-2017 06:13 AM
Hi:
Go to the control panel>programs>let the list populate, uninstall any amd software you see there and restart the PC.
Then go to the device manager, click to expand the display adapter device manager category, right click on the Intel and amd display adapters listed there one at a time, select uninstall, check the uninstall driver box, restart the PC and install the driver I posted.
03-04-2017 10:56 PM
The Bluetooth and graphics the thing is the thing is my left usb port are still not working and when i am switching to device manager its showing an error in OTHER DEVICES. And when i populate its showing error with a yellow (!) Mark in "UNIVERSAL SERIAL BUS(USB) CONTROLLER".
PLEASE HELP.
03-04-2017 10:57 PM
The Bluetooth and graphics drivers are working well but the thing is my left usb port are still not working and when i am switching to device manager its showing an error in OTHER DEVICES. And when i populate its showing error with a yellow (!) Mark in "UNIVERSAL SERIAL BUS(USB) CONTROLLER".
PLEASE HELP.