HP Pavilion x360 11-n012na - POWER PROBLEMS

[Fas2]

Product bought in Dec 2014.  Have been giving power up problems for some time.  When power adaptor connected and on no light comes on as if notebook totally dead.  Got a new adaptor to try made no difference.  I am thinking it must be the battery inside needs replacing and I can see a video on HP support site illustrating how to change the battery.

Kindly can an expert verify looking at the symptoms if it is the battery please I can then go ahead and order a replacement and change it myself.  Many thanks.

[Mrstenter]

Thanks for using the HP Forums. 

I see you are having a power up issue with your HP Pavilion x360 Notebook. Have you tried a different wall outlet for the power?

You could try reseating the Memory.

You could try some steps outlined here.

I don't feel that it is the AC adapter. It could be the connection to the Motherboard.

I recommend taking the Notebook to a repair center for a Diagnostic report.

Please let me know how this goes.

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Thanks.

[Fas2]

Thx for your response could you tell me according to my post code OX11 7XB where would be my nearest repair centre and if they will do a free diagnostics first b4 I commit for any repairs or action. Thx.

[Mrstenter · Accepted solution]

Hi @Fas2,

I will send you a PM (Private Message), but before I do, feel free to review the HP Privacy Statement.

This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.

Thanks.