Hard disk primary HDD Bay not found

[Past_One]

Failure ID PLPW30-7SB8GN-MFPWMF-60AV03
Still can log on and use normal functions.

[Past_One]

And got boot device not found.

[visruth · Accepted solution]

Hi,


You've to get hard drive replaced with a new one of similar form factor.

Old one has failed.

Use Recovery USB/DVD to factory reset OS after replacement.

If you have not created one, order them from HP.


If you're within warranty, contact HP.

http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

HP would replace it free of cost.


Regards

Visruth

[Past_One]

But should I be able to log on to normal functions after pressing enter on the boot device not found screen?

[visruth]

Not if hard drive has failed and is not accessible.

[Past_One]

So would that mean my hard-drive is just loose in my laptop?

[visruth]

Not if failure ID as obtained after hard drive tests.

You can reseat hard drive by disconnecting and reconnecting it from SATA cable if you want to confirm.

[Past_One]

Then why do I have full functionality ?

[visruth]

It's impending complete failure