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‎03-27-2024 03:57 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 (169W3AV)
Operating System: Microsoft Windows 11

Dec 2022.   so 3 months over warranty. say 4.

Hinge pops while on desk, closing lid.    hasnt been closed since.  seems HP doesnt care.   I been a desktop guy for coming up on 40yrs now.    

 i bought 2 of these, and a 'lesser' one. all HP.

 

my first laptop craps out after  a year.  wont be buying HP again.

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1 REPLY 1

‎03-28-2024 05:43 PM

HP Recommended

Hi @Giantkin,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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