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‎05-17-2021 03:21 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

 I purchased my laptop 4 or 5 years ago and I had to replace the hinges on it. They were coming apart and the frame around the screen had opened up. I paid and had it replaced for $300 because my warranty had expired. Well here it is almost 2 years later and it was getting harder and harder to open. Then I noticed cracks on the back of the laptop so I started opening the laptop slowly. Well, now it's cracked so I don't close it. I'm disgusted because I truly like HP products.  I haven't found a number to call without a fee. What a waste of money!! 

3 REPLIES 3

‎05-18-2021 08:12 AM

HP Recommended

@DEEMERIA

Welcome to the HP Support Community!


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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‎05-23-2021 10:51 PM

HP Recommended

Hello, 

The only e-mail I have received was the one stating that someone answered.  I'm still waiting. 5/23/21

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‎05-27-2021 07:02 AM

HP Recommended

@DEEMERIA

Thank you for posting back.

 

Thank you for remaining patient. 
I have brought your issue to the attention of an appropriate team within HP and you will be contacted as earliest possible.

 

Have a great day ahead!

ECHO_LAKE
I am an HP Employee

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