• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-20-2016 02:32 PM

HP Recommended
Product: Probook 450 G3
Operating System: Microsoft Windows 7 (64-bit)

I updated the bios and after the pc rebooted none of the usb ports work and the usb serial bus is not listed in the device manager. I received no errors.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2016 11:06 AM

HP Recommended

Hi Richrob,

 

Usually after BIOS updates I recommend restoring BIOS defaults as some settings may change or the managed power states need to be refreshed. If you boot to the F10 menu there will be a restore BIOS defaults setting on the main page.

 

If the USB bus does not come back up after restoring defaults, try reinstalling the USB driver. You can find the most recent version for Windows 7 here.

I am an HP Employee.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎09-21-2016 11:06 AM

HP Recommended

Hi Richrob,

 

Usually after BIOS updates I recommend restoring BIOS defaults as some settings may change or the managed power states need to be refreshed. If you boot to the F10 menu there will be a restore BIOS defaults setting on the main page.

 

If the USB bus does not come back up after restoring defaults, try reinstalling the USB driver. You can find the most recent version for Windows 7 here.

I am an HP Employee.
Was this reply helpful? Yes No

‎09-22-2016 09:28 AM

HP Recommended

I reinstalled drivers and that took care of it.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.