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‎06-10-2016 10:08 PM

HP Recommended
Product: HP ENVY Notebook - 13-d022tu
Operating System: Microsoft Windows 10 (64-bit)

Laptop works all fine when on battery power, but when i plug it in, the laptop starts to lag, and my games have a constant 20-24FPS. I also noticed when the laptop is plugged in at 80% or higher it won't lag, however, when i plug it in at 20% or so, the whole laptop lags.

 

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2016 09:53 AM

HP Recommended

Hi there @malktee,

 

Welcome back to the HP Support Forums!  I understand that your notebook lags when connected to the charger, and that you have noticed this never happens when the charge level is over 80%.   I am happy to help with this.

 

From your  description this fix looks tailor made for you:  HP ENVY Notebook PC - The Computer Is Sluggish or Does Not Respond While Connected to Charger. As you will note it mentions pretty much the same issue but the cutoff is 60% or lower.  Give it a try and let me know if that resolves the issue.

 

If it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.

 

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2

‎06-12-2016 09:53 AM

HP Recommended

Hi there @malktee,

 

Welcome back to the HP Support Forums!  I understand that your notebook lags when connected to the charger, and that you have noticed this never happens when the charge level is over 80%.   I am happy to help with this.

 

From your  description this fix looks tailor made for you:  HP ENVY Notebook PC - The Computer Is Sluggish or Does Not Respond While Connected to Charger. As you will note it mentions pretty much the same issue but the cutoff is 60% or lower.  Give it a try and let me know if that resolves the issue.

 

If it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.

 

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎06-13-2016 05:27 AM

HP Recommended

thanks! it works.

Was this reply helpful? Yes No
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