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‎04-02-2017 12:34 PM

HP Recommended
Product: HP Notebook (Core i5)

Typing is a challenge as my 2 weeks old laptop seems to stop registering the keys every 3 seconds. This happens when typing in documents or online. I have to be typing really really slow in order to give it time to register all the letters typed. I thought perhaps my autosave was too frequent that it interrupts my typing this much, but I changed the saving settings in Word to 15 minutes and this was not the answer.

 

Please help. Thanks.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2017 12:33 AM - edited ‎04-03-2017 12:41 AM

HP Recommended

Hello HeyJulz

 

Please tell me what the full model number of the laptop is. If its brand new, I assume its Windows 10?

Does the finger pad or a mouse show the same symptoms?

  • If so, you can try using the Task Manager (how to use) to view the processes at that moment to see if a program is hogging up all the memory or CPU. That can make things momentarily freeze. You can also download Process Explorer for this.
  • If its only the keyboard doing this, can you try connecting a USB keyboard to test with?

View solution in original post

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‎04-03-2017 12:33 AM - edited ‎04-03-2017 12:41 AM

HP Recommended

Hello HeyJulz

 

Please tell me what the full model number of the laptop is. If its brand new, I assume its Windows 10?

Does the finger pad or a mouse show the same symptoms?

  • If so, you can try using the Task Manager (how to use) to view the processes at that moment to see if a program is hogging up all the memory or CPU. That can make things momentarily freeze. You can also download Process Explorer for this.
  • If its only the keyboard doing this, can you try connecting a USB keyboard to test with?
Was this reply helpful? Yes No
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