Omen 17 w200nh SSD question

[Scantraxx]

Dear HP Support,

I have run into an SSD upgrading problem with my new Omen 17 notebook.

I bought this laptop without an SSD, but I know that this notebook got an M.2 SSD socket.
I would like to install my own Samsung M.2 SSD, but as I have seen, I have to disassemble the whole housing of the notebook. I have found a service manual, that shows everything step by step, but there is not a single word about the warranty.
Can I do this at home, without losing the warranty?

Waiting for your reply.

Best regards,

Peter

[Huffer · Accepted solution]

As long as you do not break anything the warranty will be safe. But don't underestimate the task. Separating the bottom cover from the top cover requires a bit of an experienced touch. Good luck. 

[Scantraxx]

Thank you for the quick reply! 🙂

[Dan_L]

Peter, I hope it is not too late. The answer to your question is YES!!!!! It will basically void the warranty. Simply fact is that the wrranty HP offers is for the unit you purchased (PERIOD).  Example: You added RAM memory, easy enough right?! Then your computer has a problem that requires 'warranty' work. The first thing that HP is going to note is that you changed the memory. If the problem you are having is ANYTHING at all dealing with RAM memory is the fault guess what?!  Now please name even ONE thing that you can do with your computer (other than a door stop) that does not require accessing and/or using RAM memory.  A licensed service technician can install the added RAM without voiding warranty but even then, it did not come under the hp warranty, which may or may not be a deciding factor. However HP has very good products and when you install the approved additional parts, for the most part they work without much worry. 

[Huffer]

Stop coming in here and spreading discontent. What you say is not necessarily the case. And you are tacking on after the fact.

[Dan_L]

 What I said is exactly what happened to 3 different people that did just what you said. They added an SSD to the system, did not break anything, had a SATA HDD problem later (5-8 months). Sent to HP for service and HP stated that in fact they could not certify that the SSD was installed properly and they were charged a fee to check it out. So please come down off your high horse and get some facts. Your statement that 'if you don't break something' is a complete and utter fabrication. But thank you for your unnecessary comment on the facts.

[Huffer]

Who are these people? What are the facts? I'm going on what "we" have been expressly assured by HP people who are authorized to speak.

I don't say these things lightly. I have been here a long time and used to tell people what you are saying until we got express assurance it would not void the warranty. I have upgraded my own machines on that basis. If HP is refusing to honor warranties after competent upgrades that needs to be proven and vetted thoroughly. I can't possibly know what happens in every warranty case but am willing to bring any such case to the attention of someone at HP who can likely help.

[erico]

A person who sends in a notebook or desktop with other than what it was delivered with can expect to have problems with service.  

I have sent in a notebook for warranty in the past year with my upgrade SSD removed and the legacy original hard disk reinstalled.

The factory service was completed and the issue resolved without any issues.

That is, as far as I am aware, an industry standard which has been that way for many years.

[wb2001]

@erico,

Either way,  I have recently started another "tack", and advised anyone upgrading the hard drive to keep the original intact.

[Huffer]

I had not picked up on the nuance here and now I am even more "unhinged". Yes, it is absolutely bleeping silly to think you can send a laptop in for service when it is not in original factory configuration, and not have a problem with that. Duh!