• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-22-2018 06:18 PM

HP Recommended
Product: Z4P13UA
Operating System: Microsoft Windows 10 (64-bit)

I have this 17 inch laptop that is out of warranty now. 

when the power adapter is plugged , battery is not charging. 

per community member recommendation, I run diagnostic and received below error. 

 

Failure id : 9LQ38K-41T9B4-GXGK6K-C0D303

PRODUDCT ID : Z4P13UA#ABA

 

I am waiting your recommendations. 

 

thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-24-2018 03:15 AM

HP Recommended

@JayAtMpd


Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the battery.

 

Appreciate you trying the steps. The Failure ID indicates, battery failure. 

 

Your computer has a 3-cell, 31 Wh Li-ion. HP Part# 807956-001

 

As this is a hardware issue. I have sent you a Private Message with the battery replacement options.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Let me know if you have any other questions.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-24-2018 03:15 AM

HP Recommended

@JayAtMpd


Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the battery.

 

Appreciate you trying the steps. The Failure ID indicates, battery failure. 

 

Your computer has a 3-cell, 31 Wh Li-ion. HP Part# 807956-001

 

As this is a hardware issue. I have sent you a Private Message with the battery replacement options.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Let me know if you have any other questions.

 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

 

Have a great day ahead 🙂

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.