Problem with hinges on HP Envy m6 notebook

[Alexenvy]

I purchased the Envy m6 notebook in 2014 for my daughter and it is now coming apart at the hinges from normal

wear & rear, she is afraid that if she continues to open & close it that it may fall apart but has to use it for school, Please advise if there is a recall on this product or how can I get it repaired. 

[danny-r · Accepted solution]

@Alexenvy

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[speechfixer]

Mine has done the same thing and eventually the screen (top) came right off from the bottom half.  Uh oh.

[kevin-t]

@speechfixer

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[HitATree]

I have the same issue. I made a post about it however no one has had the chance to reply yet.

[Dfrikes]

 Good evening, after several years of use, our HPEnvy series 17 casing broke at the left hinge. I see chronic issues like this have been reported for years.  it is having the same case separation issue as all others.

How can I get my laptop repaired?

With regards, 

Dave

[HitATree]

HP must stand for Hinge Problem.