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- Re: RJ-45 ethernet connector broken. Is this repairable?
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07-19-2021 09:56 AM
Hi there,
I have an HP Envy 17 Leap Motion SE NB PC and purchased it July 2014.
Running Windows 8.1
I'm having trouble keeping my ethernet cable plugged into its connector.
I feel that the laptops internal connector housing is wearing out and won't hold the cable in strong enough to get a consistent connection.
Is this a repairable part?
Thanks,
Solved! Go to Solution.
Accepted Solutions
07-19-2021 09:37 PM
It's not an issue of the part; it's an issue as to whether or not HP does component-level repairs to motherboards -- and they do NOT do that.
HP will do a motherboard replacement, but that has to be within the initial warranty period -- which yours clearly is not.
Your best bet, in this case, would be to find a local laptop repair facility that will agree to replace the jack -- and get an estimate in advance because, with all the labour involved, this could be quite expensive.
I am a volunteer and I do not work for, nor represent, HP
07-19-2021 09:37 PM
It's not an issue of the part; it's an issue as to whether or not HP does component-level repairs to motherboards -- and they do NOT do that.
HP will do a motherboard replacement, but that has to be within the initial warranty period -- which yours clearly is not.
Your best bet, in this case, would be to find a local laptop repair facility that will agree to replace the jack -- and get an estimate in advance because, with all the labour involved, this could be quite expensive.
I am a volunteer and I do not work for, nor represent, HP
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