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‎12-30-2016 08:30 AM

HP Recommended
Product: Spectre 360
Operating System: Microsoft Windows 10 (64-bit)
A month ago I send my HP Spectre 360 to HP. The screen suffered from 'ghost touches' and needed to be repaired. At first I was told it took about 10 days, but now a month has passed. And I have no Idea when I get my laptop back. Sick of it.

Does anybody has a clue?
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-30-2016 08:34 AM

HP Recommended

@bloomies71

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP

View solution in original post

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3 REPLIES 3

‎12-30-2016 08:34 AM

HP Recommended

@bloomies71

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
Was this reply helpful? Yes No

‎12-30-2016 11:54 AM

HP Recommended

Hi Kevin,

 

Any idea how long how long it's gonna take for the team to contact me?  I really don't want to wait another week or so. And I hope they have more info than I allready have on the status page.

 

Kind regards,

 

Marco

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‎10-11-2018 10:48 AM

HP Recommended

Marco,

 

Can you please share when they followed up and ultimately when you received the repaired device?

 

Thx,

 

C

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