USB port not working on Spectre 13

[vwong]

Hi.  I bought the HP Spectre 13-v013tu a few months ago and in general the notebook works fine.  However, I noticed that of the 3 USB type C ports in the back, one of them do not work.  The USB port for plugging in power on the right is fine, but of the two in the middle, only one of them work.  The one that doesn't work does not recognize or even send power to anything plugged into it (eg mobile phone, external hard drive, charging wireless mouse).

I checked the Device Manager and didn't see anything wrong under the USB options.  Even the power management option to allow the computer to turn off the device has been deselected.  

Can someone help? Is this a hardware issue?

Thank you.

[Huffer · Accepted solution]

Are you using the USB-C to USB 3 adapter that came with the notebook? If it works in 2 out of the three ports then the logical inference is that the third part is bad. You can actually power the laptop from any of the USB-C/Thunderbolt ports (I have one of these laptops) so try power in the port that is giving you issues and if it does not recognize the power supply then you have a dead port which will require motherboard replacement. 

[vwong]

Thanks for your suggestion.  I tried as you suggested and indeed only 2 out of the 3 ports recognize the power supply, so I will need to bring it in for motherboard replacement then.