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HP Recommended
HP Elitebook 2560p (LG669EA)
Microsoft Windows 10 (64-bit)

Two devices remain unknown. Tried a multitude of drivers to no avail.

 

Base system device

 

PCI\VEN_197B&DEV_2392&SUBSYS_162B103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_162B103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

 

Uknown device

 

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

 

Thanks in advance.

 

Cheers,

Oscar

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

Please try

 

1. JMicron Media Card Reader Driver

 

    http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52344.exe

 

2.  HP 3D DriveGuard Software

 

    http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_125640_1 (Win 7, 8 & 8.1)
    http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe   (win 10)

 

Regards. 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

Hi,

 

Please try

 

1. JMicron Media Card Reader Driver

 

    http://ftp.hp.com/pub/softpaq/sp52001-52500/sp52344.exe

 

2.  HP 3D DriveGuard Software

 

    http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_125640_1 (Win 7, 8 & 8.1)
    http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe   (win 10)

 

Regards. 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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