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‎05-16-2016 08:11 AM

HP Recommended
Product: 15-ab032tx
Operating System: Microsoft Windows 10 (64-bit)

My laptop HP Pavillion 15-ab032tx which I bought last summer, and is still under warranty. My laptop having AMD Raedon R7-M360 (2GB) graphic card and 4 GB RAM was upgraded to Windows 10 Home (64bit). But now this model is not being manufactured and an upscaled version of my laptop i.e 2 GB NVIDIA graphic card and 8 GB RAM. So can I replace my laptop with this model till June 2016 so that I can get Windows 10 Home (64bit) ? However I know a little amount would have to be spent on it but I'm ready to bear it.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2016 09:14 AM

HP Recommended

Hello @Arka69,

 

Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!

 

I came across your post about upgrading the notebook, and wanted to help!

 

I am not sure I quite understand your question.  Are you indicating that you would like HP to replace your notebook, with the other version, and pay the difference?  Your current notebook can support up to 16 GB of RAM, so the memory should not be an issue.  If you are asking about contacting HP to upgrade the notebook, then you may consider contacting HP Phone Support for more options.  Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎05-17-2016 09:14 AM

HP Recommended

Hello @Arka69,

 

Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!

 

I came across your post about upgrading the notebook, and wanted to help!

 

I am not sure I quite understand your question.  Are you indicating that you would like HP to replace your notebook, with the other version, and pay the difference?  Your current notebook can support up to 16 GB of RAM, so the memory should not be an issue.  If you are asking about contacting HP to upgrade the notebook, then you may consider contacting HP Phone Support for more options.  Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
Was this reply helpful? Yes No

‎05-25-2016 04:38 AM

HP Recommended

Yes. You are right. I am asking the same that can HP replace the model and I will pay the difference. Is that possible? PLease let me know. Thanks!

Was this reply helpful? Yes No

‎05-25-2016 08:31 AM

HP Recommended

Hello @Arka69,

 

To answer those questions, please contact HP Phone Support, using the links I provided in my previous post.

 

Regards!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
Was this reply helpful? Yes No
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