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‎01-27-2017 12:45 AM

HP Recommended
Product: 15-ay011nr
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

If i purchase laptop model 15-ay011nr in USA, i assume I get worldwide warranty. Will this warranty be covered in India?

 

Thanks

Arun

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-27-2017 03:56 PM

HP Recommended

Hey@arunarun,

 

Thanks for the response.

 

Yes. You will have to own it to have the complete product details.

 

Hope this helps. Feel free to reply for more.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


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"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

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11 REPLIES 11

‎01-27-2017 12:38 PM

HP Recommended

Hi@arunarun,

 

Welcome to the HP Forums!

 

I was going through your post and understand that you need assistance in understanding the global warranty and support terms and conditions of the PC you want to buy. Is that, right? I will be glad to help you.

 

I suggest you refer to the link below which explains the Global warranty by HP on its products and the support limitations globally.

 

http://support.hp.com/us-en/document/bpr01266

 

Hope that answers you the question. Feel free to reply for more.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎01-27-2017 01:52 PM

HP Recommended
Very helpful reply.

It says "For example, a product purchased in country "A" and moved to country "B" receives the current warranty coverage provided by country "B" (if that product is marketed or supported in country B)."

How do I check if the product/laptop model "15-ay011nr" is supported in India? I tried to use technical support page but it asks for a serial number :(.

Thanks for quick help
Was this reply helpful? Yes No

‎01-27-2017 02:06 PM

HP Recommended

Hey@arunarun,

 

Thanks for the response.

 

You will need the product details to know more about the international warranty and support limitations.

Not all HP Notebook PCs are sold worldwide.

 

Hope this helps. Feel free to reply for more.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎01-27-2017 02:21 PM

HP Recommended
What product details are needed? (Other than the model number 15-ay011nr).

Pls let me know
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‎01-27-2017 02:28 PM

HP Recommended

Hey@arunarun,

 

Thanks for the response.

 

You will need to either provide a product number of the serial number of the PC.

Only then the information will be found based on the details uploaded.

 

Hope this helps. Feel free to reply for more.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎01-27-2017 02:53 PM

HP Recommended

 

 

 

Here is the product/model number i can get - W2M75UA#ABA.

 

Full details of the item i am looking is here

https://www.amazon.com/HP-Notebook-15-ay011nr-15-6-Inch-Processor/dp/B01CGGOZOM/ref=sr_1_3?s=pc&srs=...

 

 

Thanks for your patience and help,

Arun

 

   

 

Was this reply helpful? Yes No

‎01-27-2017 03:00 PM

HP Recommended

Hey@arunarun,

 

Thanks for the response.

 

The warranty information of any HP product is a combination of product and serial number.

 

Hope this helps. Feel free to reply for more.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎01-27-2017 03:06 PM

HP Recommended

I am not sure how i can get the serial number before I buy the item.

 

Do I need to BUY the item first and then find out if the warranty is valid in India? :((

Was this reply helpful? Yes No

‎01-27-2017 03:56 PM

HP Recommended

Hey@arunarun,

 

Thanks for the response.

 

Yes. You will have to own it to have the complete product details.

 

Hope this helps. Feel free to reply for more.

 

Resolv_S

 

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


Click the “Kudos Thumbs Up" to say “Thanks” for helping!

 

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

 

Note: HP doesn’t recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No
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