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‎02-21-2016 10:37 AM

HP Recommended
Product: HP Pavillion G6
Operating System: Microsoft Windows 8 (64-bit)

Please help! I love and need my notebook! I have a Pavillion G6-2200.  In December I began having overheating problems. i was able to clean a very clogged fan and for the last three months it has been running perfectly, well except I could not longer use my wireless. Then on Friday it just shut down. I wasn't able to turn it back on for several hours and then it shut off again. I've cleaned and replaced the thermal paste on the heat sync. I cleaned the fan and down loaded cpuid. Now I can turn it on and it will operate for approximately 10minutes before it shuts down. It will turn back on but obly after I remove and replace the battery.  Below is screen shot of the cpuid log. Any assistance would be greatly appreciated.  Thanks in advance.

CPUID 2 21 16_838AM

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2016 06:59 PM

HP Recommended

Hi @Calipurp,

Welcome Back to the HP Support Forums!  I understand you are having an issue with the computer overheating and turning off. I will be glad to help you.

 

Please follow all the steps from Reducing Heat Inside the PC to Prevent Overheating and HP Notebook PCs - HP CoolSense Technology.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :generic:

Thanks.

 

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

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3 REPLIES 3

‎02-22-2016 06:59 PM

HP Recommended

Hi @Calipurp,

Welcome Back to the HP Support Forums!  I understand you are having an issue with the computer overheating and turning off. I will be glad to help you.

 

Please follow all the steps from Reducing Heat Inside the PC to Prevent Overheating and HP Notebook PCs - HP CoolSense Technology.

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :generic:

Thanks.

 

 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎02-23-2016 04:45 AM

HP Recommended

Hi Tardis40,

 

Thank you for the suggestion, but the problem turned out to be a bad battery.  This was a 2 year old battery and once I switched to power supply only the laptop has been fine.  I have an order in for a replacement battery.  

 

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‎06-07-2016 10:41 AM

HP Recommended

After several tries i have finally have the fan working, but now I can't get a wireless signal.  Thanks for your help!!

Was this reply helpful? Yes No
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