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‎08-20-2020 03:04 PM - last edited on ‎10-08-2020 06:02 AM by

HP Recommended
Product: hp 15
Operating System: Microsoft Windows 10 (64-bit)

Okay had to send pc in for repair about a month ago to hp

when I sent it in I had 16 gb optane memory install which came with laptop when I made purchase ok when I got it back from hp no optane memory shows up no way disk manager, bios, are device manager.  product# 4AK78UA  [Personal Information Removed]

 

                               Johnny 

6 REPLIES 6

‎08-23-2020 01:56 PM

HP Recommended

@weberr24 Welcome to HP Community!

 

I understand that after repair you are unable to see the option memory.

 

I have checked the specification and manual 

 

Your product does not support optane memory.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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‎08-23-2020 09:16 PM

HP Recommended

sorry but yes it does setting here right now looking at sticker on laptop also says it right on the box it came in when I bought it at walmart

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‎08-23-2020 09:47 PM - edited ‎08-23-2020 09:54 PM

HP Recommended

optane memory.jpgoptane memory.jpg

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‎08-23-2020 09:56 PM

HP Recommended

try to upload photo of box but it will not work

 

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‎08-24-2020 11:51 AM

HP Recommended

ok photo up load did work as you can see on the box that the laptop came it says 16 gb optane memory so it was either supposed to have unless the laptop i bought got put in wrong box at the place it was built are there was a misprint on box either way not my fault if either one of those things happen i want a new computer shipped to me with the 16 gb optane memory at hp cost because that would be miss advertisement.

 

                                                         Johnny 

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‎08-24-2020 01:56 PM

HP Recommended

@weberr24

 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

 

They will likely request information from you in order to look up your case details or product serial number.

 

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Thank you for visiting the HP Support Community.

 

 

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