frequent blue screen on DV6T caused by igdpmd64.sys (35524 Views)
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Top Student
tonyvr4
Posts: 24
Registered: ‎06-25-2011
Message 1 of 28 (35,524 Views)

frequent blue screen on DV6T caused by igdpmd64.sys

For some reason I have been getting frequent blue sreen crashes lately on my DV6T Quad Edition Laptop

 

The blue screen shows it was caused by igdpmd64.sys

PAGE_FAULT_IN_NONPAGED_AREA

 

I have tried upgrading the graphcis driver, running scandisk, swaping out the memory

 

Nothing I do seems to help

 

Any suggestions are greatly appreciated

 

Top Student
Reprovo1
Posts: 3
Registered: ‎03-02-2013
Message 2 of 28 (35,257 Views)

Re: frequent blue screen on DV6T caused by igdpmd64.sys

hi.I don't know If you solved your problem but this may have been caused by a recent optional Platform Update for Windows 7 x64-Edition (KB2670838).This update Is causing b.s.o.d's with igdpmd64.sys as the culprit.
Top Student
tonyvr4
Posts: 24
Registered: ‎06-25-2011
Message 3 of 28 (35,209 Views)

Re: frequent blue screen on DV6T caused by igdpmd64.sys

Oh my.  That is it!

 

I removed the windows platform update and it is perfect

 

Stupid Microsoft updates.  Arrrrgh

 

Should I leave that update uninstalled and hid it from the update list?

Thanks for the help

Tony

Top Student
Reprovo1
Posts: 3
Registered: ‎03-02-2013
Message 4 of 28 (35,117 Views)

Re: frequent blue screen on DV6T caused by igdpmd64.sys

Yes, that will do It! Also , If you download Internet Explorer 10 , It may download the platform update before Installing so watch for that also.

Top Student
tonyvr4
Posts: 24
Registered: ‎06-25-2011
Message 5 of 28 (34,897 Views)

Re: frequent blue screen on DV6T caused by igdpmd64.sys

Wow.  Thanks for the tip

 

Would be nice if Microsoft could stop breaking things that work

 

Top Student
Reprovo1
Posts: 3
Registered: ‎03-02-2013
Message 6 of 28 (34,680 Views)

Re: frequent blue screen on DV6T caused by igdpmd64.sys

welcome :smileywink: A client of mine had the same Issue and I was lucky to see what was causing It.Who knows how many formats and possibly new laptop purchases might arise from a windows update.

Student
Desert_Sol
Posts: 1
Registered: ‎03-17-2013
Message 7 of 28 (32,922 Views)

Re: frequent blue screen on DV6T caused by igdpmd64.sys

I experienced the same igdpmd64.sys PAGE_FAULT_IN_NONPAGED_AREA blue screen of death problem on my HP Pavilion dv7 with Intel Core i7 2630QM CPU @ 2.00GHz  2.00GHz running 64-bit Windows 7 Ultimate.

 

I read a thread elsewhere on how to uninstalled the  IE10 Preview Release I had installed, which I did, which restored IE9. But I got the same bsod again.

 

Then I discovered this thread here.

 

I then uninstalled the Platform Update for Windows 7 x64-Edition (KB2670838) as suggested by Reprovo1. That seems to have indeed done the trick.

 

Thanks so much!!

 

Greg

Student
LuciaHa
Posts: 1
Registered: ‎10-15-2013
Message 8 of 28 (28,327 Views)

Re: frequent blue screen on DV6T caused by igdpmd64.sys

Hi there

 

Just had the same problem. After having installed this bloody update for Windows 7 64bit (KB2670838), the bluescreen would always appear after I connected with  a vpn using IE.  Thanks to your advice I was able to resolve the problem.  :smileyhappy:

 

Lucia Ha

HP
BHK6
Posts: 2,125
Registered: ‎09-03-2013
Message 9 of 28 (27,946 Views)

Re: frequent blue screen on DV6T caused by igdpmd64.sys

Hi Lucia,

 

The post directly above yours mentioned that they needed to uninstall that update and it resolved the issue. Try that and let me know how it goes. Here is a link about uninstalling programs in Windows 7.

 

http://windows.microsoft.com/en-ca/windows/uninstall-change-program#uninstall-change-program=windows...

 

Thank you,

 

 

BHK6

I work on behalf of HP

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Student
akarik
Posts: 1
Registered: ‎11-09-2013
Message 10 of 28 (24,162 Views)

Re: frequent blue screen on DV6T caused by igdpmd64.sys

Hello,

 

after installing explorer 10 i get blue screen with igdpmd64.sys.

after removing KB2670838 the issue fixed but also explorer 10.

 

How and if can i install explorer 10 on my DV6 laptop.

 

Thx,

Arik

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