Trouble logging in

[karimjsofia]

I turned off my laptop yesterday, tried logging in today with my fingerprint as usual it didn't recognise it. Tried using pin or password I got a message saying that my device is offline and I should use the last password use.
Now I can't access anything on my laptop, what should I do

[Resolv_S]

Hello@karimjsofia,

Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products.

I have read your post and understand that you need assistance in fixing the password issue on your PC. Is that, right? I will be glad to help you.

I request you to use the link and check if that helps you in any way to fix the issue.

http://support.hp.com/in-en/document/c05166879

This should solve the issue.  Let me know for more solution.

Resolv_S

I work for HP

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[karimjsofia]

Hello Resolv_s
I don't know how using a non HP stylus could have fixed my problem.
Anyway, after several attempts, connecting to the Internet seemed to be enough to solve the problem.
Thank you

[Rainbow23]

@karimjsofia,

Thank you for your reply, I'll be more than glad to help you.

I understand the steps in the link of the previous post did not help.

In order to assist you better, please let us know the model number of the unit and the operating system installed on the computer from the links below: 

1. Finding Your HP Product Model Number

2. Windows Operating System or Mac Operating System 

In the meantime, you may also follow the link: Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

Let me know if this works.

You have a good day ahead.

[karimjsofia]

@Rainbow23
Thank you for your assisstance, connecting the computer to the Internet resolved the issue and allowed me to use my other passwords.
If you would be kind to indicate how to fix the reader on a Windows 10 operating system.
Regards

[Rainbow23]

@karimjsofia,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has resolved and also you wanted to know how to fix the fingerprint reader issues on a Windows 10 operating system. 

You may follow this link for Win 8 as the steps are similar to Win 10: Troubleshooting a Fingerprint Reader (Windows 😎

You have a good day ahead.

[karimjsofia]

Thank you for your help

[Rainbow23 · Accepted solution]

@karimjsofia, you are welcome.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Please click on Accept Solution to help others with similar issues. If you appreciate my assistance, please click on the thumbs up icon. Both icons are below this post.

You have a good day ahead.