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- problems after downloading skype
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05-19-2016 08:51 AM
the pc started giving me problems after l had downloaded windows 10 for the first time and so l had to start all over again and download windows 10 again since l had reset it but now am having challenges. every time l download skype its either the pc screen becomes black or it will just freeze. so my question is how can l fix this and is there a recommended skype for hp notebook or the is a problem somewhere.
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Accepted Solutions
05-19-2016 08:54 AM
Hi,
Ensure the version of skype you are downloading is compatible with windows 10.
if you are having constant issues with skype though it's compatible, please try using an alternate app - Youcam OR cyberlink webcam
for skype support : https://support.skype.com/en/skype/windows-desktop/
Riddle_Decipher
I am an HP Employee
05-19-2016 08:54 AM
Hi,
Ensure the version of skype you are downloading is compatible with windows 10.
if you are having constant issues with skype though it's compatible, please try using an alternate app - Youcam OR cyberlink webcam
for skype support : https://support.skype.com/en/skype/windows-desktop/
Riddle_Decipher
I am an HP Employee
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