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‎05-19-2016 08:51 AM

HP Recommended
Product: hp notebook P3Z69EA#BHS
Operating System: Microsoft Windows 10 (64-bit)

the pc started giving me problems after l had downloaded windows 10 for the first time and so l had to start all over again and download windows 10 again since l had reset it but now am having challenges. every time l download skype its either the pc screen becomes black or it will just freeze. so my question is how can l fix this and is there a recommended skype for hp notebook or the is a problem somewhere.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2016 08:54 AM

HP Recommended

Hi,

 

Ensure the version of skype you are downloading is compatible with windows 10.

if you are having constant issues with skype though it's compatible, please try using an alternate app - Youcam OR cyberlink webcam

for skype support : https://support.skype.com/en/skype/windows-desktop/

Riddle_Decipher
I am an HP Employee

View solution in original post

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1 REPLY 1

‎05-19-2016 08:54 AM

HP Recommended

Hi,

 

Ensure the version of skype you are downloading is compatible with windows 10.

if you are having constant issues with skype though it's compatible, please try using an alternate app - Youcam OR cyberlink webcam

for skype support : https://support.skype.com/en/skype/windows-desktop/

Riddle_Decipher
I am an HP Employee

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