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mwmukhtar
Posts: 21
Member Since: ‎04-10-2012
Message 1 of 19 (62,993 Views)
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HP ProBook 4540s missing unknown device

[ Edited ]

This is my 3rd day since i bought this new HP probook 4540s [Product No. B9A39PA#UUF] and i like it, i made a clean install for windows 7 ultimate x64 and i've just realised that the hp drivers support page dose not has any drivers for the ultimate version, so i downloaded the proffesional drivers, now i have all devices are installed except  two devices named unknown device, please help me.

 

The hardware Ids:

 

1- unknown device

 

USB\VID_138A&PID_003D&REV_0104
USB\VID_138A&PID_003D

 

2- unknown device

 

ACPI\HPQ6000
*HPQ6000

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DavidPK
Posts: 33,144
Member Since: ‎09-24-2010
Message 2 of 19 (62,983 Views)

Re: HP ProBook 45400s missing unknown device

[ Edited ]

Hi,

 

First, download and install the Chipset driver on the following link.

 

Chipset Driver.

 

After this installation has completed, restart the notebook.

 

When windows has reloaded, download and install the following.

 

Validity Sensor Driver.

 

HP 3D DriveGuard.

 

Regards,

 

DP-K

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Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
mwmukhtar
Posts: 21
Member Since: ‎04-10-2012
Message 3 of 19 (62,966 Views)

Re: HP ProBook 45400s missing unknown device

Thanks for the solution. DavidPK you are really expert.

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DavidPK
Posts: 33,144
Member Since: ‎09-24-2010
Message 4 of 19 (62,961 Views)

Re: HP ProBook 45400s missing unknown device

Hi,

 

You're welcome and glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
mwmukhtar
Posts: 21
Member Since: ‎04-10-2012
Message 5 of 19 (62,880 Views)

Re: HP ProBook 4540s missing unknown device

yup beacuse you are genious :smileyhappy:

Student
hu92
Posts: 1
Member Since: ‎04-29-2013
Message 6 of 19 (51,771 Views)

Re: HP ProBook 4540s missing unknown device

30-04-13 04-18-54 ص.jpg

I want this device definition

and thank U

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DavidPK
Posts: 33,144
Member Since: ‎09-24-2010
Message 7 of 19 (51,689 Views)

Re: HP ProBook 4540s missing unknown device

Hi,

 

Can you post back with the following details.

 

1.  The full Model No. and Product No. of the notebook - see Here for a guide on locating this information.

 

2.  The full version of the operating system you are using ( ie Windows 7 64bit ).

 

3.  Right click on the 'Unknown' device and select Properties.  Click the Details tab, choose Hardware Ids from the dropdown box and post back with the details shown under Value.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Student
GOKHANGOKGOZ
Posts: 1
Member Since: ‎09-27-2013
Message 8 of 19 (28,577 Views)

Re: HP ProBook 4540s missing unknown device

4540S UNKNOWN.jpg

 

 

HI,

i have HP 4540s, new intalation windows8 64bit Turkish. instation finsh 0 error complited. But device manager in the unknown devices. HP instolatin  sp57318,45058, 59143, 59130, 60686, 62449, 60921, 59285, 60317, 59624, 59199 and 62194 setup compited. But unknown in here.

 

i dont find driver. where is.

 

pls . help me.

 

thank you.

 

 

 

 

Honor Student
Ernestas
Posts: 1
Member Since: ‎09-28-2013
Message 9 of 19 (28,385 Views)

Re: HP ProBook 45400s missing unknown device

hello i am install clean win 7 home premium and install drivers whats i have  but i need this drivers can you help me? P1040396.JPG 

Regents Professor
UniProg
Posts: 4,677
Member Since: ‎12-15-2011
Message 10 of 19 (27,949 Views)

Re: HP ProBook 4540s missing unknown device

Hello Ernestas

 

Your ProBook is a Business model.  Your issue would be best answered on the HP Enterprise Business Community Forum

 

Good luck!

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