[SOLVED] Windows 10 - Laptop won't go into sleep mode

[horizon-uk]

OK downgraded Intel(R) Management Engine Interface to version 9.5.14.1724 (19/08/2013) latest W8.1 for me on HP's site so far after a few hours it sleeping and the light stayed on when restarted and its shut down the few times i have tried.

Also used the tool and told it to ignore updates for it while im testing it.

See how it goes after a few days.

[Luke_Duckwalker]

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@re4med wrote:

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@Luke_Duckwalker wrote:

I downgraded the Realtek Audio Driver to the 8.1 version, but I still see it in the powercfg -requests command... And the issue is still there. Think that I'll try downgrading to 8.1 some other drivers and see if that works.

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Did you reboot after downgrading?

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Yes I did. But I had no success

[Lee_K_00]

Well 2nd day for me and I have no problems I'm pleased to say! I'm starting to think this isn't a driver issue but a BIOS problem. I done a factory reset and went back to 8.1. Then updated my BIOS, ran all the Windows Updates, then used the creation tool to install W10. But I done restarts after every step. It worked fine yesterday and seems to be fine again today and I've just came off a game and put it into sleep. It would normally crash by that point so I consider mine fixed!

Good luck to anyone else still suffering with this issue!

[iYousif]

I have downgraded my Intel Management Engine Interface Driver to version 10.0.30.1054. If you can't find an older version than 11.x.x available in your HP product's page - as in my case- you can downlaod it directly from Intel, here:

https://downloadcenter.intel.com/search?keyword=intel+management+engine

Run the downloaded setup file and confirm that you want to replace your newer driver with an old version and that's it!.
--

Optional:

As suggested by the gentlemen here, you may need to disable Driver's auto-update from:

PC's Propreties > Advancced System Settings > Hardware tab > Decive Installation Settings > Never..

I will test for few hours and if it fails, I will keep downgrading to the oldest driver (9.5.x) and report onward.

Edit (Update):
So far, so good I did about 5 sleeps + 2 shutdown and everything is working fine up to this moment! 🙂
Will post if anything came up!

You don't really need to go to that 9.5 old driver, version 10 will do! 🙂

Before

After

[Sibu16]

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@Lee_K_00 wrote:

Well 2nd day for me and I have no problems I'm pleased to say! I'm starting to think this isn't a driver issue but a BIOS problem. I dont a factory rest and went back to 8.1. Then updated my BIOS, ran all the Windows Updates, then used to creation tool to install W10. But I done restarts after every step. It worked fine yesterday and seems to be fine again today and I've just came off a game and put it into sleep. It would normally crash by that point so I consider mine fixed!

Good luck to anyone else still suffering with this issue!

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Can you please check and mention your Intel Management Interface driver version?

[Lee_K_00]

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@Sibu16 wrote:

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@Lee_K_00 wrote:

Well 2nd day for me and I have no problems I'm pleased to say! I'm starting to think this isn't a driver issue but a BIOS problem. I dont a factory rest and went back to 8.1. Then updated my BIOS, ran all the Windows Updates, then used to creation tool to install W10. But I done restarts after every step. It worked fine yesterday and seems to be fine again today and I've just came off a game and put it into sleep. It would normally crash by that point so I consider mine fixed!

Good luck to anyone else still suffering with this issue!

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Can you please check and mention your Intel Management Interface driver version?

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I guess you mean the Intel Management Engine Interface?

Drive date: 5/9/2013
Version: 9.5.15.1730

[Sibu16]

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@Lee_K_00 wrote:

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@Sibu16 wrote:

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@Lee_K_00 wrote:

Well 2nd day for me and I have no problems I'm pleased to say! I'm starting to think this isn't a driver issue but a BIOS problem. I dont a factory rest and went back to 8.1. Then updated my BIOS, ran all the Windows Updates, then used to creation tool to install W10. But I done restarts after every step. It worked fine yesterday and seems to be fine again today and I've just came off a game and put it into sleep. It would normally crash by that point so I consider mine fixed!

Good luck to anyone else still suffering with this issue!

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Can you please check and mention your Intel Management Interface driver version?

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I guess you mean the Intel Management Engine Interface?

Drive date: 5/9/2013
Version: 9.5.15.1730

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Yes, that is the reason why you are facing no problem when you have upgraded from windows 8.1 to Windows 10. People who have clean installed Windows 10 have got no driver installed. So it directly installs the latest IME driver from Windows update, which is version 11. something. We got one more user, Mr. Zoomelliott, who has upgraded in the very same way as you, re4med and sat3rn, who has reported that his problem resurfaced on upgrading the driver, mentioned by him in page 105.

Now if somehow that driver gets updated, you will see that the sleep/shutdown problem will resurface again. Its not a BIOS problem, instead its the IME driver problem. Else why would non-HP users too face problem. BIOS of HP may be faulty, but every laptops? That's suspicious.

But still somehow I am skeptical as to how No Desktop users are complainingh anywhere, and its just with the laptop users.

[Lee_K_00]

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@Sibu16 wrote:

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@Lee_K_00 wrote:

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@Sibu16 wrote:

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@Lee_K_00 wrote:

Well 2nd day for me and I have no problems I'm pleased to say! I'm starting to think this isn't a driver issue but a BIOS problem. I dont a factory rest and went back to 8.1. Then updated my BIOS, ran all the Windows Updates, then used to creation tool to install W10. But I done restarts after every step. It worked fine yesterday and seems to be fine again today and I've just came off a game and put it into sleep. It would normally crash by that point so I consider mine fixed!

Good luck to anyone else still suffering with this issue!

---

Can you please check and mention your Intel Management Interface driver version?

---

I guess you mean the Intel Management Engine Interface?

Drive date: 5/9/2013
Version: 9.5.15.1730

---

Yes, that is the reason why you are facing no problem when you have upgraded from windows 8.1 to Windows 10. People who have clean installed Windows 10 have got no driver installed. So it directly installs the latest IME driver from Windows update, which is version 11. something. We got one more user, Mr. Zoomelliott, who has upgraded in the very same way as you, re4med and sat3rn, who has reported that his problem resurfaced on upgrading the driver, mentioned by him in page 105.

Now if somehow that driver gets updated, you will see that the sleep/shutdown problem will resurface again. Its not a BIOS problem, instead its the IME driver problem. Else why would non-HP users too face problem. BIOS of HP may be faulty, but every laptops? That's suspicious.

But still somehow I am skeptical as to how No Desktop users are complainingh anywhere, and its just with the laptop users.

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Nicely spotted! Well all of my updates are set to ask first, rather than just installing in the background, so hopefully I can avoid any driver updates!

[Sibu16]

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@Lee_K_00 wrote:

Nicely spotted! Well all of my updates are set to ask first, rather than just installing in the background, so hopefully I can avoid any driver updates!

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Well, that is a really nice thing if it asks your permission to update the driver. But as you know, Windows 10 has been forcing its users to do automatic updates, you may never know, when it will silently install the driver  in the background. For me too, there are some updates, which I haven't even blocked, yet they are not being installed automatically by Windows update like these two in the following, until i update them manually:

However, there are some drivers, which automatically get updated like the Synaptics touchpad, Realtek High Definition driver. So I have to block them to prevent them from getting updated. Looks like some updates are updated automatically and some are not even if an older version is installed once.

Well, congrats that your system is running fine now, hope so, that any future Windows update(hotfixes, security  or cumulative updates) are not that buggy. No idea, whats the use of these updates if our system is running fine already--->its definitely meant for spying puposes, I suspect

[horizon-uk]

So far so good its sleeping fine so far...... MEI looks like it.