CAPS LOCK will not stay off and mouse freezes

[NDW1995]

Caps lock randomly TURNS ON, or whEN I presS the "N" oR "B" keys. This just started happenING out of the bLUE. IT happenS when I am usinG the InTERNET, Word, Excel, anYTHING.

If caps lock turnS on WHen I press the keys "N" OR "B", I can TURN it off bY PRessinG The left SHIFT key twice.  BUT if I press those keys again, THE caps lock key will turn ON AGain. Sometimes pressinG THE left shift key twice doesn'T turn OFF caps lock. Its so ranDOM. 

Also, when THE caps lock turnS on, my mouse then Freezes.

I have tried chanGING the inPUT methoD through the conTROL panEL. It does nOTHING! 

My laptop is onLY 6 monTHS old. I have nOT spilled anYTHinG on THE keybOARD. I have searched the inTERNET anD have founD other HP NOTEBOOk users havinG the same probLEM. hAVNE'T founD a solution though.

Here is my laptop inFO:

HP Spectre x360-13-4105dx 

Model # N1R86UA

[personal information removed]

If someonE could help me fix this probLEM, I would greatly appreciate it!!!!

[EmeraldAvenger]

Hey @NDW1995, 

I would like to take a minute to welcome you to the HP Support Community!

I will do my absolute best to help you resolve the issue. If I understand correctly, you are having an issue with the Caps Lock not staying turned off on your HP Spectre 13-4105dx x360 Convertible PC and the mouse freezing. 

I would like to try and deal with the Caps Lock issue first. If you are still having an issue with the touchpad after we resolve the keyboard, then I will gladly help with that also. 

Have you tried going into Safe Mode to see if the problems persist in there?

Have you tried Performing a Hard Reset or Forced Reset?

Have you done a hardware test?

Have you updated all of your drivers? 

Please try the follow troubleshooting steps to see if this resolves the situation:  

• Start
• Search for Device Manager
• Open Device Manager from the Search results.
• Click View
• Show Hidden Devices.
• Click the arrow next to Keyboards.
• Right-click the keyboard device name.
• Select Uninstall.
• Continue removing device names in the Keyboards category until all device names have been uninstalled.
• Restart the notebook twice. 

I found a troubleshooting document for you to try also called Notebook Keyboard Troubleshooting. Please make sure to follow the steps in this document. 

Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers that need updating.

This is a great question other customers may also be wondering about. When we have come to a resolution, please share what worked for you with others by marking this post as an Accepted Solution. If you would like to show you appreciation for my efforts today, please take a second to click the Thumbs Up button below. 

If you require further assistance, I would be more than happy to continue to help you. Please re-post with the results of the troubleshooting.

Thanks!