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HP Recommended
Envy F9M09UA#ABA
Microsoft Windows 10 (64-bit)

My cursor won't appear only when over the browser window. I have tried restarting, shutting down, updating, and everything that I could find on the internet, but nothing has worked. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @hcl14,

 

Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!

 

I came across your post about the cursor issue, and wanted to help!

 

How long have you had this issue?  Did you install any updates recently?  Will this happen in any internet browser, or just a particular browser?  Have you tried performing a System Restore, to set the notebook back to its previous working state?  Looking forward to your reply.

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!

View solution in original post

3 REPLIES 3
HP Recommended

Hello @hcl14,

 

Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!

 

I came across your post about the cursor issue, and wanted to help!

 

How long have you had this issue?  Did you install any updates recently?  Will this happen in any internet browser, or just a particular browser?  Have you tried performing a System Restore, to set the notebook back to its previous working state?  Looking forward to your reply.

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
HP Recommended

Thank you for replying!

 

I have had the issue for about a month or two. (I've been traveling abroad until about a week ago). I have only installed updates that are scheduled for Windows. It is only happening on my Google Chrome browser, though I didn't realize that until now. No, I haven't tried a Ststem Restore.

HP Recommended

Apparently reinstalling my browser worked. I tried that after I realized it was a specific browser. Thanks for your help!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.