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‎05-14-2016 05:31 PM

HP Recommended
Product: HP ENVY Notebook 15-ae103no
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I recently bought my computer, I've noticed a yellowish spot on the screen when something dark is displayed. Now it started to get bigger. 

 

I looks like this http://imgur.com/UCCiKPs

 

I think that it's something that puts  pressure on the screen or something. Probably something behind the screen. The spots also change in size and intensity when I move the screen to different positions.

 

I have duplicated the screen to my TV and second monitor, and the spots does not show on them.

 

I think that this is something that the warranty should cover? Or maybe this is something that can be fixed in a local shop?

 

Sorry for my bad english

 

 

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-15-2016 02:20 PM

HP Recommended

Hi @CasperKarlsson,

 

Thank you for visiting the HP Support Forums and Welcome.

 

I have looked into your issue about your HP ENVY 15-j171nr Notebook and a yellow spot. I thank you for the detailed information on what you have discovered. Please call us http://ow.ly/Xa6p5 They will be happy to assist you immediately.

 

If you require further assistance let me know and I will gladly do all I can to help. 


Please let me know if this information helps you resolve the issue by marking this post as Accept as Solution, this will help others easily find the information they may be looking for.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-15-2016 02:20 PM

HP Recommended

Hi @CasperKarlsson,

 

Thank you for visiting the HP Support Forums and Welcome.

 

I have looked into your issue about your HP ENVY 15-j171nr Notebook and a yellow spot. I thank you for the detailed information on what you have discovered. Please call us http://ow.ly/Xa6p5 They will be happy to assist you immediately.

 

If you require further assistance let me know and I will gladly do all I can to help. 


Please let me know if this information helps you resolve the issue by marking this post as Accept as Solution, this will help others easily find the information they may be looking for.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No
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