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HP Recommended
ΗP - 15-r127nv (ENERGY STAR)
Microsoft Windows 10 (64-bit)

I have the ΗP - 15-r127nv (ENERGY STAR) with Windows 10 (64-bit) if i go to make battery charge the screen brighness change .. Sametimes have high brighness sametimes low brighness and sametimes my screen is off ..

 

Why i have this problem ?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Phoenixx87,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

5 REPLIES 5
HP Recommended

Hi @Phoenixx87,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the screen brightness. I will be glad to help you.

 

Please follow the steps from the following documents.

Display Driver Stopped Responding and Has Recovered (Windows 10, 8, 7)

Display Is Dim or Difficult to Read

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
HP Recommended

i follow the steps from the following documents but dont solved ....

 

Here i have same foto's with my problem i thing can help you to understand what problem i have ... 

 

 

http://prntscr.com/aotm4m

 

http://prntscr.com/aotya0

 

http://prntscr.com/aotr9d

 

 

I hope this can help ....

 

I dont have this problem every time same time work perfect but same time's make this change's

 

One more thing ... Same time i have this problem too

 

http://prntscr.com/aou4q1

 

 

 

All this problem is with windows 10 ..

I buy this laptop with 8.1 and work perfect but after the windows 10 update i have this problems

HP Recommended

Hi @Phoenixx87,

 

I can not see the picture as save on three party server.  Please attached to need post

 

Thanks 

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
HP Recommended

xlyvdKF.pngPgAwGUN.pngPF17o55.pngiBmZzjH.png

 

 

I hope this can help you ....

HP Recommended

Hi @Phoenixx87,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.