HP Envy 15t-k000 with Intel(R) HD Graphics 4600 no longer has 1920x1080 resolution

[dd10293]

I had installed an insider preview build of windows 10 a while back and it wiped the 1920x1080p display option. I rolled back my OS and the driver, but the option did not return. Since then I have performed a clean install of windows 10 and the display option did not return. I have tried a couple times to solve the issue, but now I finally have the time to formally address this and hopefully find a fix. It's not a big issue, but it pisses me off every time I think of it. Any suggestions to fix this?

[Resolv_S]

Hello@dd10293,

Welcome to the HP Forums!

I have read your post and understand that you need assistance in fixing the display driver issue. I will definitely help you.

Have you tried installing the HP Recovery media on your PC?

If not then, try ordering one contacting Phone support using the link below.

http://support.hp.com/us-en/contact-hp

Hope that answers your question. Let me know for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[dd10293]

I do not want to use recovery media from hp, I prefer the clean OS rather than one bloated with all the preinstalled junk. If hp doesn't have a way to address just the driver issue, then I will need to look for a new laptop from another manufacturer.

[Resolv_S · Accepted solution]

Hello@dd10293,

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.