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‎07-05-2016 05:16 PM

HP Recommended
Product: HP Envy 14 w/ Nvidia GTX 950m
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I recently bought my HP Envy laptop about a year ago and I have used it moderatly for school and work. I made sure to buy the included GTX 950m Graphics Card so I could play some of my steam games and I am just starting to realize some degredation in my laptop's performance. I am not talking about degredation from when I bought the laptop until now but I'm talking about simply playing a game and having some amazing performance (Graphics on Med-High and about 50-60 fps) but after like 5 minutes of gaming it slowly starts to dip to like 14-15fps. In particular, I tried playing Overwatch today and had some amazing gameplay for the first 5 minutes however I dropped down to 15fps and it was barely playable. I tried changing the resolution and that seemed to have fixed it however the same issue happened after five minutes again.  I have no idea why my laptop would do this especially since I have not really used it as much for gaming this past year and I am sure to maintian computer performance by updating drivers, restarting often, and defraging.

 

CrazyAce

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-18-2016 01:01 PM

HP Recommended

I think I finally found a solution to the problem. I was on my friends laptop (which is similar to mine) and noticed that she hadn't updated her geforce experience. So I updated it for her and she started noticing the same problems I was having. Turns out that this NVIDIA GeForce Experience isn't really necessary for games because it does not include the graphics driver. So as soon as I uninstalled that, everything started running amazingly. Faster startup times, no fps drops, and just overall better performance. Who would have known to try uninstalling the only software I have to pertain to graphics card so that my graphics card will run smoother and not affect my computer.

 

Thanks for the time to help me out though. I am just so glad I figured this out.

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11 REPLIES 11

‎07-06-2016 10:34 AM - edited ‎07-06-2016 10:35 AM

HP Recommended

Hello @CrazyAce,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I read your post about the performance issue, and wanted to assist you!  I understand that you are trying to play some games, and is having a hard time, after a few minutes.

 

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number: HP Customer Support - Products

 

In the meantime, did you always have this issue with the notebook?  Did you perform any upgrades recently?  Try reviewing the following document, and let me know how it goes: 

HP PCs - Computer Is Slow (Windows 10)

 

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

 

Have a great day!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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‎07-06-2016 02:25 PM

HP Recommended

I just checked and my laptop is the 

HP ENVY Notebook - 14t-j000 CTO.

I have not performed any upgrades on this computer and I have barely used it for gaming. Last summer I remember the same issue was occuring where the laptop seems fine after about five minutes however it starts to slow down overtime.

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‎07-06-2016 02:34 PM - edited ‎07-06-2016 02:35 PM

HP Recommended

Hello @CrazyAce,

 

Thank you for the quick reply!

 

What were the results from the document I mentioned in my previous post?  

 

Regards!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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‎07-06-2016 02:45 PM

HP Recommended

I went through most of the recommended solutions and I tried the ones that I don't already do on a regular basis. However, it didn't work.

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‎07-06-2016 03:21 PM

HP Recommended

Hello @CrazyAce,

 

Do you notice any difference, when you change or lower the settings on the game?

 

Regards!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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‎07-06-2016 03:48 PM

HP Recommended

Not really... I am still noticing the same issue where it starts to slow down after a while, but if I change a setting it gets fixed but then it slows down again.

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‎07-06-2016 03:55 PM

HP Recommended

Hello @CrazyAce,

 

I understand that you have indicated that the drivers are up to date.  Have you increased the RAM in the notebook?  If the notebook is not having any hardware, or software issues, then a RAM upgrade, may be a possible solution.

 

Regards!

SDF15
I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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‎07-06-2016 08:38 PM - edited ‎07-06-2016 08:40 PM

HP Recommended

I just got home from work so I can look more into this issue. I do not believe it is an issue of ram. Right now I have the recommended 12GB of RAM which I believe is more than enough since most systems (even some gaming) have only 8 GB.

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‎07-07-2016 07:50 AM

HP Recommended

Hello @CrazyAce,

 

If the issue is software related, then you can try performing a System Recovery, as explained in my previous document.  If you are still having trouble with the game, after putting the notebook back to its factory settings, then the issue may be hardware related.

 

Regards!

SDF15
I work on behalf of HP

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Click the Thumbs Up to say “Thanks” for helping!
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