Muy laptop won't stay connected to my tv.

[rhiannonaisling]

I have a Samsung UN48JU6400. I can gety my laptop, an HP 15 Notebook PC with product number N5Y09UA#ABA, to screen mirror to it but it will only stay connected for 3 or 4 minutes. Are these devices not compatible?

[Resolv_S]

Hi@rhiannonaisling,

Thanks for stopping by HP Support Forums.

I came across your post and would like to help.

Need assistance in fixing the connection issues between the PC and TV. Is that, correct?

May I know the connection type you have been using the PC and TV?

Also, are there any specific driver discs for the TV provided by the TV Manufacturer for easy setup?

Feel free to reply back for more.

Resolv_S

Glad to help you. I work for HP

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[rhiannonaisling]

It only happens when I try to use a wireless connection.

[Resolv_S]

Hey@rhiannonaisling,

Thanks for the response.

Is the TV Wireless capable and does it need any specific peripherals to connect wirelessly?

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[rhiannonaisling]

It is and it doesn't.

[Resolv_S]

Hey@rhiannonaisling,

Thanks for the response.

I was able to find an article from Microsoft which ideally helps you with the connection settings and the software that needs to be used for casting the wireless display signals.

Use the link below to access the article for more information.

http://hp.care/2iDPls8

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.