[URGENT] Need response about Laptop Screen gone blank Issue

[BensonLam]

Hello there, its the Celestial Crown Prince of Canada here.

I've been a loyal user of HP Consumer-Level Laptops for 2 years.

It seems that there is a screen display issue with my Laptop.

For myself, this is the first time an issue of this kind has occurred.

For some reason, during my current(well, now its my last) session, my screen went totally blank on me and turned black, as if the laptop was in an off sort of power state, however, the laptop power was still on and before the issue suddenly decided to happen in front of my very eyes, I had been using the laptop, and was even working on doing some coding...some of you may know me as the creator of the Celestial Crown System.ini Configuration File.

Apparently, this is a known HP Laptop Issue, and I'm not sure if HP is actively focusing on fixing the issue so that it does not become an inconvenience to other HP Laptop users or buyers.

Is there any known solution as to how to fix this sort of issue? This is very critical, and I was in the midst of trying to save the rest of my code in notepad to my desktop, but I would surmise that asides from the 2 files I was able to save, the rest would be gone unless I would be able to resume my last session which I highly doubt at this point.

If anyone could please let me know as soon as possible, I would immensely appreciate it.

~CCPOC Benson Lam

[Tardis40 · Accepted solution]

Hi there @BensonLam,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the black screen. I will be glad to help you.

Please post the full product number of your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
 

Here are some documents to help.

Black or blank screen with blinking cursor after entering Windows password

Computer Starts but Screen Remains Blank

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 

Thanks.

[BensonLam]

The issue has gone now, but disappointingly, I found out that the issue is known to HP and they didn't do anything to solve the issue. Thank goodness Geek Squad and I exist.