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‎10-28-2016 02:23 PM

HP Recommended
Product: 15-k020us
Operating System: Microsoft Windows 8.1 (64-bit)

Dear,

Help, please!

 

The bluethoot stop working.  I downloaded the latest drivers from hp site (bluethoot, chipset). In the device manager it appears installed perfectly. The wifi works fine. In the services,  bluethoot support services, is running.  In the shortcut menu is visible (send to), but I can not transmit files (... connection not be stablished ...).

 

Regards,

Alex

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2016 10:36 AM

HP Recommended

Hi @Alex041,

 

Thank you for visiting the HP Forums!

 

I have looked into your issue about your HP ENVY 15-k020us Notebook and the Bluetooth not working correctly. Intel Bluetooth Driver is what you need to have installed. Maybe something here will help.

 

I would check to make sure Bluetooth is on. It shows you how to do that under Connecting Bluetooth.

 

A device such as computer might need to have the Discovery setting turned on. To turn on Discovery in Windows 8, from the Start screen, type Change Bluetooth to open the Search charm, and then select Change Bluetooth settings from the search results. 

 

Please let me know how this goes.

 

You can say thanks for trying to help by clicking the Thumbs Up below!

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-31-2016 10:36 AM

HP Recommended

Hi @Alex041,

 

Thank you for visiting the HP Forums!

 

I have looked into your issue about your HP ENVY 15-k020us Notebook and the Bluetooth not working correctly. Intel Bluetooth Driver is what you need to have installed. Maybe something here will help.

 

I would check to make sure Bluetooth is on. It shows you how to do that under Connecting Bluetooth.

 

A device such as computer might need to have the Discovery setting turned on. To turn on Discovery in Windows 8, from the Start screen, type Change Bluetooth to open the Search charm, and then select Change Bluetooth settings from the search results. 

 

Please let me know how this goes.

 

You can say thanks for trying to help by clicking the Thumbs Up below!

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No
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