HP Pavilion G6 - Limited wifi connectivity issue

[mazedur]

Hello, 

I wanted to clear some issues about my HP Pavilion laptop,

I have searched online and most things havent worked for me, I have realised that my wifi usually goes to limited connectivity when either I take my laptop off my lap and place onto my bed (perhaps its because the fans cannot push the hot air out because they are being blocked?) and when I put my charger in.

To temporarily fix this I have been going onto the "Network and Sharing Centre" and disabling and re-enabling my wifi, however sometimes I have noticed that I disable it and when I try to re-enable it stays as disabled so..

I hope someone from the support team can help me out, thanks.

[mazedur]

Also, I have realised that this is only for the wifi, if I plug in the Ethernet cable it works fine, but someone else in my home uses the Ethernet regularly so I am forced to use the wifi, hope this narrows down the solutions

[Mrstenter]

Hi @mazedur,

Welcome to the HP Forums!

I read your post and wanted to reach out to help you! In your post, you had said that currently your HP Pavilion g6 Notebook and issues with the Wireless disabling. Try these steps.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

source

Please let me know how this goes.

You can say thanks for trying to help by clicking the Thumbs Up below!

Thanks.

[mazedur]

Thanks for your reply, 

I performed the set of tasks you gave me, however unfortunately it did not help at all, if there are any other possibilities to fix this let me know please, thanks.

[Mrstenter]

Hi @mazedur,

You could try this. Go into your power options. Select Balanced and click Change plan settings. Click Change advanced power settings. Click Choose what the power button does. Figure : 13 Choose what the power buttons do. Uncheck -Allow the computer to turn off this device to save power under Power Management in the Wireless Adapter's.

Let me know.

Thanks.

[mazedur]

Sorry @Mrstenter,

This still has not solved the problem sadly 😕

[Mrstenter]

Hi @mazedur,

Do you have any devices connect USB?

Is there anything that has yellow caution in the Device Manager?

Here is a document that shows you how to restore BIOS factory default settings. That way it will look at the Hardware installed on the Notebook and has helped others.

You could try downloading and running this from Microsoft.

Please let me know.

Thanks.

[mazedur]

I have my wired mouse connected to the USB port, there are no yellow caution signs in the Device Manager

[Mrstenter]

Hi @mazedur,

How did the troubleshooting go with the BIOS and the Microsoft document.

If this does not help please call us http://ow.ly/Xa6p5 They will be happy to assist you immediately.

Thanks.

[mazedur]

Sorry Mrstenter but I have another problem, whenever I go on my wifi connection it seems that every other connection shows up apart for the wifi connection I usually use, I think this occurred due to me frequently using the Ethernet cable on my laptop, how can I bring the wifi connection back?