Hi!my laptop is HP envy notebook's wifi,battery,touch mode problem

[Phoebe85]

Hi! Kindly please help me troubleshoot my Hp envy notebook. I am having a hard imenusing since I bought it 4 months ago.

1. wifi keeps turning off and it takes time to turn on.Only airplane mode appears in the network connection.
2.the battery will easily to consume eventhough I always shut it down properly.
3. there was an instance the touch pad function didn't worked(zoom in and zoom out)

I am hoping for your immediate response of the above issues.Thank you.

[Tardis40]

Hi @Phoebe85,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the wireless. I will be glad to help you.

Here is a document for Troubleshooting Wireless Network and Internet (Windows 10).

For the battery please follow steps to Testing and Calibrating the Battery (Windows 10).

Also look at Using the TouchPad or ClickPad (Windows 10).

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[Phoebe85]

Hi!The trouble shooting advices you have sent were not able to fix my wifi connection.We tried to restore the old factory settings but during the process the window appeared still incomplete.We can still on and off the computer but it will not go through window start up.It shows Hp restoration manager is incomplete.Kindly assist for this matter.Thanks

[Tardis40]

Hi @Phoebe85,

If you try a recovery and got error, you can try a Windows 10 clean install.

Please get back to me and I will continue to help.

[Phoebe85 · Accepted solution]

Hi tardis, regarding the upgrade. The problem is I cannot get out of the recovery manager window which says "restoration inconplete" I tried to oj the off the laptop but it will still run the recovery and it will still end up with the same window. Meaning, I cannot even go through my desktop main menu to search and open for windows update. Is there another way? I'm stuck with this window box of the recovery manager.

[Phoebe85]

Hi travis, i did a quick diagnostic test and it shows "wireless module" not installed all others are passed. Is it possible for me bring this laptop somewhere to fix it? Coz i am totlly clueless with what im doing and I'm frustrated already. I just bought this conputer last february and it is a mess. Please help

[Phoebe85]

Hi!Any update about my computer wireless until now still a problem.I have one year warranty but don't know where to go.Kindly help me assist regarding this matter coz here in singapore HP srrvice center isclose.I really expected HP brand in terms of computer is one of the best.Unfortunately,no clear assistance in terms of computer problem.

[dv4-2173n]

hi

i have hp laptop model no dv4-2173nr in this wifi topuch pad is not working with out teach pad is their aniy key bord option to turnon the wifi

[dv4-2173n]

in this model where it's comes zoo in and zoom out button