INST W10 NO WIFI CP SWITHC TOGGLES OFF AS SOON AS TURNED ON HDWR SW TOGGLES AIRPLANE MODE...

[Zunobtainium]

iNSTALLED w10 CLEAN(FREE UPGRADE)   WIFI NOT WORKING HARDWARE SWITCH TOGGLES AIRPLANE MODE(indicator light does not change but software confirmes toggleing airplan mode-WHICH ALSO WORKS IN CONTROL PANEL.  USING WIFI TOGGLE IN CONTROL PANEL WILL ALLOW ME TO MOVE THE INDICATOR, BUT IT SIMPLY MOVES right back BACK.  ETHERNET WORKS-USING IT NOW.  bluetooth not active either, but Everything else working well

function +F12 does nothing.

deleting the broadcam wifi and reboot just brings it right back,

updating the driver windows says the best driver is already installed...

any and all help will be greatly appreciated-thanks in advance!

This came about because the original hard drive started failing, replaed it with an SSD  and bumped the ram up to 16gb(both from Crucial) and ordered HP Recovery Media  kit 67889-002-cd1 and 683958-b22 and though they folowed procedure the result would not boot-as the kit dod not come with a boot disk to continue with a bootable restore, I  Dowmloaded a free WIndows 10 upgrade-followed clean install, and booted into windows 10 successfully with the stated wifi and blue tooth issues.   Bios was upgraded in troubleshooting the original drive and sees the upgrades.  I have installed and run sp74656...

This is a dv6-6c10us  (A6Y49UA#ABA)

[SDF15]

Hello @Zunobtainium,

Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community!

I read your post about the WiFi issue, and wanted to assist you!  I understand that the you were previously having issues with the Hard Drive, and have since replaced it with the SSD.  In order to boot, you had to clean install Windows 10.

First, try reviewing the following document, and let me know how it goes:

HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great day!

[Zunobtainium]

SFD15,

Thanks for your help!

II tried that again, and still problem still persists...the update drivers option in Windows still sees the installed driver as the best version...even if I uninstall the broadcom through device manage, reboot and let windows find and install.

I tried manually downloading all of the drivers to my tower and moving them via USB drive-oddly enough-and curriously-hunting solutions on my tower found more  downloadable options than logging in on the laptop did...  With the tower I was able to download individual frivers and different version of support documentaation...(probably it gave me access to the support documentation for all the DV6 versions, and not just the one I actually have).    Before I posted here,  I did try everything I found in HP and Microsoft support documentation for windows 10.    I am the first to admit I could have missed something-and appreciate all help!

[SDF15]

Hello @Zunobtainium,

Thank you for the information!

There may be an issue with the WLAN Module.  But first, try these steps, offered by community member @Great-Deku-Tree:

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

Source: Common fixes for wireless connectivity issues.

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Regards!

[Zunobtainium · Accepted solution]

Thanks for your detailed instructions, I followed each in order explicitly, and still no wifi or bluetooth, so, as everything was working well before the hard drive started showing Smart issues, I decided to give the System Recovery set I purchased another try, or ten....  Ultimately I was successful, and am adding this post from my DV6 across my wireless network through a fully functioning Recovery of Windows 7!  The issue turned out to be that the recovery program would not allocate a large enough system partition to hold all of Windows 7. It would not install  (or be fixed with manipulation)as It was trying to put a gallon in a quart container! 

It took me three attempts to get deep enough into what was going on to see it happen, but the Recovery media made three partitions-one large un-allocated one and two small (from memory less than 100MB) set up for system and recovery use.  Though the partition size varried in each attempt, they were never large enough to hold everything that they were expected to.  Once I used a Windows 7 Home Premium Disk to initiate a clean install and then set the partiction size on an empty drive manually and then ran the recovery everything fell into place!   You might ask why I didin't simply ise the Windows 7 install from the disk...too many exclamation points in Device Manager!-no drivers found-nothing worked(worse than windows 10)...I couldn't update or import them from the Aplication and Driver Recovery CD that accompanied the System Recovery Media either! Hence I ran back through the Recovery process and it worked! The Windows 10 issue is still the lack of an apropriate legacy driver for the wifi hardware, but  In the end the Windows 7  Recovery media worked and the Laptop is fully functioning!   As soon as I finish posting here and sew up all of the HP and windows updates I will make a recovery image and be done.  I appreciate your help and hope what has been posted here will help someone else-and save them some time!