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HP Recommended
ProBook 650G1
Microsoft Windows 7 (64-bit)

Hi,

 

I've upgraded my notebook to Windows 10 but, as many people, I've encountered some issues with Broadcom 802.11 wi-fi adapter. I've read many threads about this and I decide yestarday to roll back to Windows 7 in order to do a clean upgrade by ISO and to unisntall VPN. I've read that Cisco VPN Client is the problem when upgrading to W10... but I'm not sure to have Cisco Client in my notebook.
Would you help me to find which VPN's software I have in my notebook ?
I run Microsoft Fixit and I discovered that I have :
Cisco PEAP
Cisco LEAP
Cisco EAP-FAST

 

Are these VPN softwares ? Or not ?

 

After having upgraded Broadcom driver on Windows 10 WiFi was running well, but I still had  an error message "Broadcom 802.11 wi-fi network adapter doesn't work" every time I turned on the notebook.
Also, it was impossible on W10 to open Broadcom Wireless Tool software (Control Panel), I got always an error message.

 

Should I unistall Cisco's softwares ?

 

Cheers,

 

Marco

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

"Hi @Kreiskybill,

 

I'm sorry that was supposed to be an internal note as I am not trained on commercial products and I was hoping one of my colleagues would offer to help, but I will try my best to help you. 

 

For your wireless issue, there are several troubleshooting documents available on the product support page for your ProBook (http://ow.ly/ADK7301hCLl), that could be helpful.  Also, here is the consumer "HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)" document ( http://ow.ly/pIm0301hEIN ) for reference. 

 

As for the Cisco programs you listed, @SpiritX on the Microsoft Forums ( http://ow.ly/DAhQ301hCFtnicely answers your question regarding the Cisco programs you listed.  I know you are not running Windows Vista but the answer is still valid for you. 

 

If this helps and you want to thank me, please click on the 'Thumbs Up' icon to say thanks.  If you feel that I have helped in resolving your issue, please click on the "Accepted Solution" button.  This will allow other users to find what worked for you."

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

4 REPLIES 4
HP Recommended

ProBook 650 G1 is commercial

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
HP Recommended
Thanks for your reply Tardis ...but I don't understand. What does it mean? do you need technical specifications of my hardware?
...
Marco
HP Recommended

 

"Hi @Kreiskybill,

 

I'm sorry that was supposed to be an internal note as I am not trained on commercial products and I was hoping one of my colleagues would offer to help, but I will try my best to help you. 

 

For your wireless issue, there are several troubleshooting documents available on the product support page for your ProBook (http://ow.ly/ADK7301hCLl), that could be helpful.  Also, here is the consumer "HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)" document ( http://ow.ly/pIm0301hEIN ) for reference. 

 

As for the Cisco programs you listed, @SpiritX on the Microsoft Forums ( http://ow.ly/DAhQ301hCFtnicely answers your question regarding the Cisco programs you listed.  I know you are not running Windows Vista but the answer is still valid for you. 

 

If this helps and you want to thank me, please click on the 'Thumbs Up' icon to say thanks.  If you feel that I have helped in resolving your issue, please click on the "Accepted Solution" button.  This will allow other users to find what worked for you."

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
HP Recommended

Thanks !

So they're not Cisco VPN client even if they're related with networking. I will leave them on my notebook.

Very nice link to HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)" 🙂

 

 

Marco

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.