hi,my bluetooth is not working at all

[ethan5]

hi, I have a mocki speaker and the Bluetooth on my Chromebook is not working, would any one know how to fix this? 

[Resolv_S]

Hey@ethan5,

Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product.

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I was going through your post and would like to help you.

Need assistance in Making the Bluetooth speaker work on the PC. Is that, Correct?

I need few information in order to provide the correct solution.

• Have you been able to pair the speakers with the PC?
• Any errors regarding the Bluetooth driver?
• Do the speakers pair with any phone and play?
• Please provide the model number of the Chromebook as well.

Please share more to serve you.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[ethan5]

thanks, I have paired my speaker with it and the first time I did it it worked. I have paired my speaker with a phone and it was great. I don't know the number, all I know is that it is the latest model.

Thanks

[Resolv_S]

Hey@ethan5,

Thanks for the response.

Try using the manual of the Speakers and check if you can find the pairing code for the speakers.

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[ethan5]

sorry when I said it worked the first time I mean the Bluetooth, it still says that its paired but the sound comes from the Chromebook, not the speaker

[Resolv_S]

Hey@ethan5,

Thanks for the response.

Please share the model number of the PC in order to find a right solution.

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[ethan5]

hi, I got my Chromebook for Christmas and I don't know the number, my mum said it was the latest model, she doesn't know the number either. I am so sorry. I hope this helped.

[ethan5]

hi, I had some further research and I believe I found the number: X8Y00AA

thanks

[Resolv_S]

Hey@ethan5,

Thanks for the response.

This unit seems to be a commercial unit and I am only trained on consumer units.

I request you to use the link below to get in touch with the commercial support team for your PC issues.

http://www8.hp.com/us/en/contact-hp/business-support.html

Hope this helps. Please share for more assistance.

Resolv_S

I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[WyreNut · Accepted solution]

@ethan5

Be sure there isn't another device nearby that is also connecting to the speaker - for example any of the other devices you've successfully used before.

Try cycling power to the ChromeBook, and turn BlueTooth off/on.

As mentioned, is there a special routine that you have to perform on the speaker to get it into "Pairing Mode"?

(I play music from my HP ChromeBook to a BT speaker all the time!)   🙂

WyreNut