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‎11-23-2014 12:11 AM

HP Recommended

hii,

 

im using hp 15-r078tu notebook and im using windows 8.1 OS

 

The problm is , i cant connect my own WIFI to my HP LAPTOP sometimes whereas i can connect to my mobile and desktop..

 

laptop can detect other WIFI networks but it is not detecting my own WIFI

 

Im using BSNL bradband connection with D-LINK routerand i have done troubleshoot through HP SUPPORT ASSISTANT but the problem is not rectified. so, please help me to solve this problem

 

i can connect sometimes but it is not connecting sometimes

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-25-2014 10:08 AM

HP Recommended

Hi @manidhar521 ,

 

Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP 15-r078tu Notebook  and not connecting to the router.

 

I have searched Microsoft for a fix for this and they indicate on the forums that if you change the router channel to a different channel, this might resolve the 5 GHz connection issue.

 

 You could turn off ipv6 for the notebook. Some say this helps.

 

 Fix this problem Microsoft Fix it 50413 Here is a link to help as well.

 

Hope this is helpful.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

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5 REPLIES 5

‎11-25-2014 10:08 AM

HP Recommended

Hi @manidhar521 ,

 

Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP 15-r078tu Notebook  and not connecting to the router.

 

I have searched Microsoft for a fix for this and they indicate on the forums that if you change the router channel to a different channel, this might resolve the 5 GHz connection issue.

 

 You could turn off ipv6 for the notebook. Some say this helps.

 

 Fix this problem Microsoft Fix it 50413 Here is a link to help as well.

 

Hope this is helpful.

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Tags (1)
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‎11-25-2014 10:32 PM - edited ‎11-25-2014 10:35 PM

HP Recommended

Thank u madam

 

i have changed the channel and the problem is fixed

 

thankx for your support

 

THIS HELPS ME A LOT

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‎08-21-2016 10:07 AM

HP Recommended
Hi, I am using hp nptebook of model 15-ro74TU.i am using D-LINK modem with Bsnl connection.wifi is able to connect all other devices like mobile but when coming to pc I could not connect.And my laptop is able to connect other wireless networks.it is not to connecting to my own network but when I am using lan wire it is connecting.I have tried everything troblueshooted the problem,updated wifi drivers ,changed the password but no use.please help me to solve this problem
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‎08-21-2016 10:08 AM

HP Recommended
I am using 8.1 os
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‎08-21-2016 10:10 AM

HP Recommended
Hi, I am using hp notebook of model 15-ro74TU with 8.1OS.I am
using D-LINK modem with Bsnl connection.wifi is able to connect all other devices like mobile but when coming to pc I could not connect.And my laptop is able to connect other wireless networks.it is not to connecting to my own network but when I am using lan wire it is connecting.I have tried everything troubleshoot the problem,updated wifi drivers ,changed the password but no use.please help me to solve this problem
Was this reply helpful? Yes No
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