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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-12-2016 11:57 AM

HP Recommended
I am willing to support a class action suit to HP on this matter. You have my attention. Keep up the argument and keep me posted.

Would someone contact a lawyer.
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‎12-28-2016 07:25 PM

HP Recommended

I have the same problem. Out of warranty for replacement keyboard. Using a usb keyboard/mouse for now.

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‎12-30-2016 06:38 AM - edited ‎12-30-2016 06:40 AM

HP Recommended

My keyboard hasn't been working for over 6 months. I've been using a separate USB wireless keyboard / mouse. 2 months ago, I ordered a new one online which worked for a few minutes, after which it stopped working as well.

 

That's when I realized that the problem is not with the keyboard, but with the part on the main laptop that connects with the keyboard that charges the keyboard.

 

Wish I would have read this thread before I ordered a new keyboard.

 

@HP - This is really poor service. Can't believe that you'll are not addressing a problem that so many people have had over the last couple of years.

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‎02-27-2017 12:25 PM

HP Recommended
They won't, they sent me a new one and I also changed the while thing and it's same issue.
They have no fix nor care of our issues, just our custom. F them
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‎02-27-2017 12:27 PM

HP Recommended
How does it check when it ain't connected?
You give no solutions. You merely say things we have all checked.
You have done nothing to fix this.
I demand a reply to what HP has done regarding this issue?
We want a fix, give us an answer!
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‎03-01-2017 07:52 PM

HP Recommended
It was clearly a poor design choice.
The flexible strap was made too thin and they ended up using a very brittle kind of ribbon cable.
I ended up opening mine and saw the breaks.
If only they had provided a micro USB charging port on the keyboard itself...
Will try one from Alibaba to see if it lasts.
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‎03-02-2017 03:13 AM

HP Recommended
Anyway to solder it back? Or even reflow?
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‎03-02-2017 02:31 PM

HP Recommended
You could try, but you would be better off getting a thicker, more flexible ribbon cable.
My idea is to get a mini USB connector and try to mount it on the side instead and use a phone charger on it.
The wires in the keyboard proper are sturdier.
Will let you know how it goes.
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‎03-02-2017 02:56 PM

HP Recommended
OK that would be cool.
Any tips/pictures you can send would be great.
I can solder by don't know where the power source is on this keyboard
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‎03-03-2017 01:11 AM

HP Recommended
Mini USB connector is a great idea FEEO. Please do let us know how it goes. Links to what you use to do this would be great.

PS - amazing how HP is still ignoring this thread.
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